Robert Hand Email & Phone Number

Raleigh, NC

• Provide guidance to technical staff and train new hires
• Configure and administer Windows Server 2008/2012/2016/2019/2022
• Document procedures outlining standard troubleshooting and configuration processes
• Configure and manage VDI infrastructure
• Configure and maintain Active Directory Infrastructure
• Ensure continuous operation of services and applications by responding to user requests for support

Camp Lejeune, NC

• Provided technical advice to project management staff
• Provided technical guidance to the technical staff
• Assisted the Enterprise Architect with developing the enterprise design
• Provided technical briefings to senior management, project level management, technical staff and the government when required
• Created required technical documentation to include technical diagrams
• Wrote the DR plan to establish how the failover to the disaster recovery site will occur in the event of a disaster

MCAS Cherry Point, NC

• Built and managed a virtual server infrastructure using Hyper-V
• Installed and configured Windows Server 2012 and Windows Server 2016
• Built, maintained and deployed images for each model of PC by leveraging Microsoft Deployment Toolkit (MDT)
• Configured Dell M1000e enclosures and associated blade servers
• Used PDQ inventory to manage a database of assets
• Utilized ManageEngine Desktop Central to maintain asset inventory, remotely managed machines and deployed the appropriate patches

Camp Lejeune, NC

• Built IT infrastructures allowing users to perform essential tasks
• Used TeraTerm to configure Switches to provide communication between all devices in the system
• Configured NetApp Filer to provide the network storage required for all users
• Configured ESXI Host Servers to provide access to virtual machines
• Developed server virtualization with VMWare to limit the amount of physical servers required
• Configured vSphere to allow all virtual machines to be managed from one location

MCAS Cherry Point, NC

• Troubleshot and repaired computer systems and printers
• Remotely re-imaged computers using a deployment server
• Provided customer support by providing formal/informal training and assisting customer with basic troubleshooting steps over the phone and remotely accessing assets using Remote Desktop Protocol (RDP) if necessary
• Used the ticket management system HP ServiceManager to keep track of trouble tickets submitted by customers, responded to requests for service and successfully performed repairs before closing the appropriate tickets
• Escalated trouble tickets that were out of the scope allowed by the permissions granted at my level
• Supported local and remote users in Windows 7 and Windows 10

MCAS Cherry Point, NC

• Set up and maintained the network infrastructure to provide support for the mission of the United States Marine Corps
• Set up and configured a chat server
• Used network, resource, and performance monitoring tools
• Used time management skills to effectively design and implement the architecture of IT Systems to meet specified deadlines
• Utilized network equipment and tools to establish Local Area Networks (LAN) and Wide Area Networks (WAN) to provide connectivity between IT Systems by configuring routers and switches using Putty, TeraTerm, and.
• Utilized systems administration methods and procedures to ensure the security/integrity of IT systems by configuring firewalls, antivirus software, Demilitarized Zone (DMZ), Intrusion Detection Systems (IDS), and.

Bachelor'S Degree, Information Technology

Cybersecurity • Windows Firewall • WireShark • NetWitness Investigator Programming • Object-oriented programming • C# • Java • HTML 5 •.

High School Diploma, General Studies