Robert Hand Email & Phone Number

Raleigh, Nc

• Provide guidance to technical staff and train new hires• Configure and administer Windows Server 2008/2012/2016/2019/2022• Document procedures outlining standard troubleshooting and configuration processes• Configure and manage VDI infrastructure• Configure and maintain Active Directory Infrastructure• Ensure continuous operation of services and applications by responding to user requests for support• Configure and manage SQL servers, web servers, storage servers, FTP servers and application servers in a multi-domain environment• Perform patching of OS and applications to maintain a high level of security and reliability• Configure and maintain virtual servers with VMware and Hyper-V• Grant permissions to provide users with access to network shares and servers• Perform troubleshooting and repair procedures to resolve application issues, storage issues, access issues and network issues• Utilize resource monitoring tools to ensure all servers are performing at optimal capacity• Write PowerShell scripts to automate complex and repetitive tasks

Camp Lejeune, Nc

• Provided technical advice to project management staff• Provided technical guidance to the technical staff• Assisted the Enterprise Architect with developing the enterprise design• Provided technical briefings to senior management, project level management, technical staff and the government when required• Created required technical documentation to include technical diagrams• Wrote the DR plan to establish how the failover to the disaster recovery site will occur in the event of a disaster• Trained the technical staff on their primary functions as well as cross trained them in secondary functions• Educated project management staff on technical matters when required• Configured HPE c7000 blade enclosures• Configured Virtual Connect to provide HPE BL460 G9 blade servers with network connectivity on the appropriate VLANs• Configured HPE SN6000 SAN switches to provide FC SAN storage to the appropriate devices• Configured HPE 3Par 7400 series storage array and allocated storage to the appropriate devices• Configured HPE 6500 StoreOnce storage to provide a backup destination for servers• Configured HPE MSL 6480 Tape library to support system backups to tape• Configured Veritas NetBackup to provide full, incremental, and differential backups• Configured Palo Alto PA 5050 firewall for layer 3 routing and layer 7 packet inspection• Configured Brocade ICX 7750, VDX 8770, and VDX 6740 switches• Replaced SD cards and rebuild ESXi Host servers• Performed Firmware upgrades on servers and networking equipment• Configured roaming profiles to allow the same profile to follow the administrators to any computer being logged into• Created primary and secondary domain controllers to provide essential domain functions• Configured SQL servers to provide the back-end databases for SharePoint and BMC Remedy• Created and Manage VMs in vSphere• Configured NTP servers to sync time across the domain

Mcas Cherry Point, Nc

• Built and managed a virtual server infrastructure using Hyper-V• Installed and configured Windows Server 2012 and Windows Server 2016• Built, maintained and deployed images for each model of PC by leveraging Microsoft Deployment Toolkit (MDT)• Configured Dell M1000e enclosures and associated blade servers • Used PDQ inventory to manage a database of assets• Utilized ManageEngine Desktop Central to maintain asset inventory, remotely managed machines and deployed the appropriate patches• Used Assured Compliance Assessment Solutions (ACAS) SecurityCenter to scan assets for vulnerabilities• Created and managed users, groups, objects, roles and permissions in Active Directory• Configured the domain controllers with group policies (GPOs) to replicate essential settings across all clients and servers in accordance with business requirements• Configured and managed Windows Service Update Server (WSUS) to provide updates to all clients and servers• Implemented Windows Deployment Service (WDS) to improve efficiency of deploying images• Wrote PowerShell and batch scripts to automate tasks• Implemented backup and recovery solutions using NetVault Backup to include backups to tape and remote storage devices• Configured failover clusters to allow virtual servers to automatically migrate between servers in the event of an unexpected server failure• Regularly monitored and tested failover clusters to ensure servers remain online and the failover capability continues to function properly• Configured and utilized iDRACs to remotely operate servers• Performed regular patching and maintenance on over 500 servers across three separate domains to ensure the optimal performance of the IT infrastructure

Camp Lejeune, Nc

• Built IT infrastructures allowing users to perform essential tasks• Used TeraTerm to configure Switches to provide communication between all devices in the system• Configured NetApp Filer to provide the network storage required for all users• Configured ESXI Host Servers to provide access to virtual machines• Developed server virtualization with VMWare to limit the amount of physical servers required• Configured vSphere to allow all virtual machines to be managed from one location• Configured and utilized VMotion to allow the virtual machines to be migrated between hosts• Developed and utilized VMWare vCenter to manage the virtual infrastructure• Configured primary and secondary domain controllers equipped to provide DHCP and DNS services• Configured Log Servers to automatically collect event logs from every server• Configured Backup and Restore Servers to perform automatic backups on every server which could be restored at any time• Configured Print Servers to provide printing services to all users with access to the system• Configured Chat Servers to provide users with text-based communication using the Transverse chat client• Configured SharePoint Servers to provide users with access to networked resources stored on SharePoint Website• Created RAID configurations to enforce data redundancy• Monitored, maintained, configured, and supported a large, complex integrated infrastructure of systems• Installed server upgrades regularly to ensure the maximum level of security and performance

Mcas Cherry Point, Nc

• Troubleshot and repaired computer systems and printers• Remotely re-imaged computers using a deployment server• Provided customer support by providing formal/informal training and assisting customer with basic troubleshooting steps over the phone and remotely accessing assets using Remote Desktop Protocol (RDP) if necessary• Used the ticket management system HP ServiceManager to keep track of trouble tickets submitted by customers, responded to requests for service and successfully performed repairs before closing the appropriate tickets• Escalated trouble tickets that were out of the scope allowed by the permissions granted at my level• Supported local and remote users in Windows 7 and Windows 10• Configured printing and scanning capabilities on multi-function devices before deploying the devices to customers• Installed and upgraded required software as necessary according to system requirements• When required, ordered Commercial Off-The-Shelf (COTS) hardware to replace failed components in both desktop and laptop computer systems • Installed and configured Video Teleconferencing Systems (VTC) to support communications between organizations for mission critical meetings • Evaluated systems and took the appropriate steps to ensure security requirement were met

Mcas Cherry Point, Nc

• Set up and maintained the network infrastructure to provide support for the mission of the United States Marine Corps• Set up and configured a chat server• Used network, resource, and performance monitoring tools• Used time management skills to effectively design and implement the architecture of IT Systems to meet specified deadlines• Utilized network equipment and tools to establish Local Area Networks (LAN) and Wide Area Networks (WAN) to provide connectivity between IT Systems by configuring routers and switches using Putty, TeraTerm, and HyperTerminal• Utilized systems administration methods and procedures to ensure the security/integrity of IT systems by configuring firewalls, antivirus software, Demilitarized Zone (DMZ), Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS) to protect the system against computer viruses, hackers, and denial-of-service attacks• Used Windows Deployment Services (WDS) to re-image servers and laptops to meet operational requirements• Maintained and troubleshot the Windows Server 2008 and 2012 operating systems• Operated the Red Hat Linux operating system to provide services to other servers on the network• Configured Dynamic Host Configuration Protocol (DHCP)• Configured Domain Name System (DNS)• Provided technical support necessary to ensure continuous client operation• Took inventory of all assets on the network and maintained a database in Microsoft Access• Utilized Visio to create and maintain building diagrams• Created and maintained SharePoint web pages to provide resources to clients• Installed and configured Video Teleconferencing System (VTC)• Configured the domain controllers with group policies (GPOs)• Used Active Directory Users and Computers to create users and assign permissions• Managed virtual servers using Hyper-V and VMWare

Bachelor'S Degree, Information Technology

Cybersecurity • Windows Firewall • WireShark • NetWitness Investigator Programming • Object-oriented programming • C# • Java • HTML 5 •.

High School Diploma, General Studies