Robert Hardy Email & Phone Number

Knoxville, Tennessee, United States

Birmingham, Alabama Area

• Administrated SharePoint 2016 and SharePoint 2010 On-Premise farms; manage SharePoint farm maintenance, Site Collections, Content Databases
• Coordinated with network infrastructure team to ensure deployment of SharePoint server farm software patches and updates
• Performed SharePoint migration of 60 active SharePoint 2010 client sites to SharePoint 2016 environment; retired 22 SharePoint 2010 sites; created additional 40 new SharePoint 2016 sites totaling roughly 100 sites in.
• Partnered with clients across all lines of service, internally and externally, to understand business processes and gather requirements; troubleshoots support tickets, provides training, as needed
• Leveraged Central Administration for content database and site creation; SharePoint Designer for master page customization, SharePoint Color Palette tool for aesthetic and branding customization; administrates site.
• Researched and developed SharePoint customizations for turning on bread crumb navigation, calendar labels, hiding site headers; leveraged custom VBA to automatically generate folder structure in windows explorer using.

Lake Mary, Florida

• Promoted to Bill to Cash New Products Consultant; analyzed and communicated impacts from Streamlined Sales flow Agile Epic; engaged relevant stakeholders throughout Bill to Cash to gather and provide required user.
• Established and maintained a strong mutual working relationship with Marketing project leads to facilitate early involvement with Marketing-driven initiatives impacting Bill to Cash
• Facilitated weekly briefings with Bill to Cash executive leadership focused on providing overviews and impacts of new products to Bill to Cash
• Designed and administrated SharePoint for the centralization and documentation of all relevant information related to new products, business case, stakeholder contacts, process flows, process gaps, action items, and.
• Developed and implemented processes for team-member roles

Lake Mary, Florida

• Hypothesized and monitored impacts to customer payment behavior driven by changes to payment landing page through the creation of Excel models and reports; data pull from Data Warehouse, forecasting and trending of.
• Authored Finance Operations user stories, acceptance criteria, and test cases for Strategic Payments Epic
• Validated test cases; participated in user acceptance testing for Strategic Payments Epic iterations and releases
• Gathered Finance Operations business requirements for Verizon Teleproducts migration to Verizon.com; migrated payment flow from Chase Orbital hosted payment page to proprietary Verizon Electronic Payment System
• Generated weekly performance metrics in Excel to control cost, scope, and budget for Finance Operations Development and Enhancement capital projects
• Managed annual portfolio of 8-10 International Finance Operations projects with budgets ranging from $100K to $5M for systems development and enhancements

Lake Mary, FL

• Investigated customer inquiries regarding automatic clearing house, electronic funds transfers, wires, credit card, cash and check payments, as well as credits, returns, and refunds across all Verizon Enterprise.
• Coordinated with customers, supervisors, managers, and members of various internal and external teams to achieve and exceed individual service level agreements of 40 requests per day investigation tickets
• Evaluated gaps in Finance Transformation Payment Investigation process; identified and created processes to resolve Verizon Enterprise Solutions credit card research process
• Tested and provided real-time feedback for developing and improving the Payment Hub capital project to standardize and align Finance Operations billing, accounts receivable, and payments systems

Gulf Breeze, FL

• Aided an average of approximately 75 customers through ensuring personalized service daily
• Processed photo orders using PictureCare software
• Provided maintenance on photo equipment
• Attained additional sales through marketing weekly and monthly ads

Pensacola, Florida

• Promoted “Aid and Attendance” benefit to 20-50+ veterans and attained 5-10 qualified leads daily
• Managed agent’s appointments and schedule on a day-to-day basis using online calendar

Bachelor Of Science And Business Administration, Finance, General

The finance program is heavy with coursework in financial analysis and real-world application of subject matter addressed. Strong emphasis.

Associate Of Arts (A.A.), Business/Commerce, General