Robert Harper Email & Phone Number

Greater Houston

• Manage 15+ direct reports, 20+ indirect reports, and a $1M variable budget. • Oversee 20 projects monthly, $3M+ in technology systems, and upgrades\operations for a seven-state area. • Conducted 500+ domestic investigations encompassing fugitives, asset forfeiture, and employee misconduct. • Identified national communication coverage issues and negotiated 100+ standardized agreements totaling $20M+.• Identified a statewide problem with an existing prisoner property system, leading to numerous legal claims against the agency. Research and implemented a FedEx shipping system with a formal SOP, resulting in 100% accountability, $2M in claims saved, and saving 300 hours annually. • Overhauled an investigative case management system and reduced the case backlog by 50%, representing hundreds of cases.• Replaced the entire computer system for multiple states through a free program, saving millions of dollars annually. • Acquired $30M in excess equipment from the US military through a specialized program, increasing morale and filling agency shortfalls in technology/equipment. • Revamped judicial scheduling by empowering employees to complete the job in the most efficient way, filling gaps by 100% in response to a headcount shortage of four employees. • Acquired $400K in mobile radios from another federal agency at no cost, replacing shortfall by 100% and significantly solving officer safety concerns.• Wrote 100+ MOUs and 10+ SOPs.• Led and participated in 50+ domestic executive protection details including close protection, motorcades, advance work, residential security, protective intelligence, and threat assessments. • Negotiated 750+ contracts for radio network usage, maintenance, security technology, computer systems, and many more.• Coordinated nationwide emergency response for numerous natural disasters\major events including setting up communication towers, ensuring mobile device coverage, and protecting critical infrastructure.

Greater Houston

• Responsible for advising on rate negotiations, job assignments, transcription completion, and the full process for court reporting. • Oversee book of business and monitor day-to-day operational activities and processes. • Manage gross profits annually and responsible for auditing multiple methods of payment and 750+ annual invoices.

• Managed teams of 30+ utilizing direct telephone-based sales activities including eliciting referrals, lead development, customer upselling and maintaining long-term customer satisfaction relating to telephone equipment and calling features exceeding sales goals by 30 to 40 percent regularly.• Exceeded all established sales objectives, metrics, and targets monthly and quarterly by upselling new customer referral base utilizing telephone-based sales to include cross-selling products.• Created training for 500+ employees on how to qualify referrals (new or existing) to increase sales both inbound and outbound on a multitude of different sales programs and products.• Managed time effectively to allow an optimal frequency of daily sales activities to meet required metrics as well as compiling weekly sales reports.

Bachelor'S Degree, Applied Cybersecurity (Bacs)

Bachelor Of Science - Bs, Business Administration And Management, General, 3.96

Activities and Societies: Summa Cum Laude Sigma Beta Delta