Robert Harris Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Responsible for the overall success of enterprise-wide software solutions for premier accounts. This includes managing and monitoring projects from initiation through delivery, ensuring all contractual targets, Service Level Agreements, and requirements are met. Establish policies and procedures to achieve cross-sell, growth/retention, profitability and customer satisfaction targets. Oversee cross-functional and dispersed teams in developing productive and collaborative partnerships to create a comprehensive growth and service strategy for assigned client portfolio.

Durham, Nc

Led the team responsible for deploying systems that enable opportunity management and quote-to-card capabilities for health plan clients in multiple states. Discern business needs and oversee the development of detailed business requirements and solution design specifications for multiple market segments. Ensure client project implementation deliverables and timelines are met. Also responsible for the selection, contracting and ongoing management of supporting vendors.

Led and oversaw the assessment and articulation of enterprise and divisional strategies. In addition, led the identification, evaluation, and implementation of strategic and tactical business development opportunities. Worked directly and independently with all levels of the organization, including senior leadership. Business owner for complex projects and large cross-functional teams working on significant business strategies and opportunities. Principal and lead contact in relationships and discussions with external stakeholders and parties. Provided thought leadership and promoted enterprise understanding of what the company needs to achieve in order to establish sustainable competitive advantage in the marketplace.

Led multidisciplinary development team to create product strategies, ideas, proof of concepts, business cases, and requirements across all market segments. Facilitated the implementation process to ensure products are delivered on time and within budget. Analyzed new product, service, and market opportunities. Evaluated key success factors with a focus on revenue generation, innovation and differentiation.

Developed, communicated and implemented all product and marketing strategies targeted at strengthening VSP’s position with commercial, managed care, strategic partnerships and other emerging market opportunities. Managed Product Managers, Project Managers and Analysts in the development of products, programs and services for new and existing clients while adhering to company Project Office Methodology and time lines.

Developed and maintained relationships with marquee clients and sales personnel to identify and understand customer requirements as they relate to VSP’s products and service offerings. Acted as expert advisor on service related issues. Managed the integration of VSP’s medical surgical products into health plan client delivery systems across all aspects including network development, reimbursement methodologies, member access, regulatory and contract requirements, performance guarantees, audit performance, and negotiating client renewals.

Facilitated the sales, marketing and renewal of managed care products including medical HMO, POS, PPO and dental plans to agents, brokers, and employer groups, through the state sponsored purchasing cooperative, The Health Insurance Plans of California (HIPC). Initiated new company programs to recondition the sales bonus structure, broker commission schedules, and benefit plan changes through the Managed Risk Medical Insurance Board (MRMIB).