Robert Hartley Email & Phone Number

Leamington Spa, England, United Kingdom

Coventry, West Midlands, United Kingdom

Working within the Reconciliations team, my role is to audit and reconcile unclaimed balance and dissolved company’s accounts, ensuring that transactions passing into or from the accounts are processed accurately and within timescales. The role requires accuracy, data analysis, rational decision making and the ability to investigate in fine detail. Daily use of excel and TLM. Effective communication to provide feedback and corrective actions to other business areas

Stratford-Upon-Avon, Warwickshire, United Kingdom

I manage a team of customer service associates to deliver customer excellence whilst achieving key objectives and KPI's. Balancing quality with quantity, customer centric focussed. Coaching and development of staff to release their full potential and regularly achieving superb NPS and customer satisfaction results.

Stratford Upon Avon

Currently managing a busy branch for a national high street insurance broker specialising and selling personal lines Insurance via telephone and face to face contact. I am responsible for the performance and development of my team of 5 Sales Executives ensuring an outstanding quality of customer service is delivered consistently. Conducting regular performance reviews and coaching sessions, identifying areas of development and setting appropriate actions. Key skills - Effective Communication- Organisation & Delegation skills - Leadership & Motivation of large teams- Sales Performance Management- Customer Relationship Management- Risk & Change Management - Planning & Time Management- In-depth knowledge and hands on experience of Insurance Products, Procedures & Claims - Training & Development of Employees

Coventry, United Kingdom

Nuneaton & Hinckley

Nuneaton