 Independently started and managed new account start up to >$34M run rate from an off-site at customer location utilizing over 100 company dedicated drivers, fleet assets and 3rd party vendors. Managed and trained two direct reports in account growth and fleet management of all dedicated drivers. Managed after hours teams ensuring that customer expectations were met and exceeded. Collaborated with pricing, brokerage, planning, fleet operations and client on all new business opportunities. Review and submit weekly billing invoices ensuring accuracy to prevent delays in payment. Reviewed and resolved any billing issues.

Independently facilitate two separate orientation sessions a week each session consisting of three day classes providing instruction on company policies and procedures, defensive driving, FMSCR, DOT pre-trip inspections and electronic log training.Conduct road tests on all applicants.DOT certified drug and alcohol test collector and perform drug test/urine collections on all applicants in accordance with DOT requirements.Insure all applicants complete all paperwork and insure accuracy in accordance with federal driver hiring requirements.Order and maintain all supplies for the terminal to include driver supplies and office supplies as well as insure office equipment is properly maintained.

Manage 56 drivers operating 48 trucks insuring customer needs are met by operating an eight truck slip seat dedicated operation and several customer specific engineered routes to include planning and working with area planners to insure drivers are appropriately routed and appropriate load assignmentsManage driver miles, pay, home time and compliance with company policies and safety standards to include disciplinary action as necessary.Insure company equipment is properly maintained in adherence to company policy.

Manage 60 dock associates in a cross dock environment handling up to 900 bills night exceeding 97% on time outbound service.Manage 48 city drivers, 48 solo linehaul drivers and 2 company team drivers in local P&D, OTR, and linehaul routes as necessary based on freight needs/capacity.Manage four office associates in providing customer service and miscellaneous administrative tasks.

Operations Manger (March 2012 – Present, McCook, IL)Start up operation managing 46 drivers in a new business segment providing dray services.Manage 35 trucks with 46 drivers.Manage driver pay, driver schedules, and disciplinary action as necessary.Book and plan freight based on driver availability.Manage customer relations. Received 2nd quarter 2012 'Extra Mile Award'.On Site Account/Project Manager (2010 – 2012, Phoenix AZ)Worked independently on location with a top 5 customer generating over $15 million in annual revenues.Responsible for carrier/customer relations and providing ground transportation based on customer needs.Provided account growth from $300K to over $600k/month in Ad Hoc revenue growth.Regional Load Planner (2007 – 2010, Cedar Rapids, IA)Provided a 10% reduction in layovers, and 20% growth in mileage year over year.Managed company resources in the day to day operations of picking up and delivering of customer's freight meeting and exceeding company standards.

Responsible for building contractor relationships with Home Depot.Manage all customer deliveries and pick-ups, including order pulling.Increased contractor sales from 10 to 15% of total store sales.Supervised 9 associates in the customer relations at the Pro Desk and managed all store deliveries to customers.

Increased dock productivity from 1650 pounds per man hour to more than 2100 pounds per man hour in a cross dock and warehousing dock environment.Managed a staff of six supervisors who were responsible for more than 65 supporting staff in the warehouse and office environment to include development, annual reviews and disciplinary action as needed.Managed 5 different warehouse operations including an office operation consisting of in data entry and freight transfer to insure time sensitive transfer of local, import and transfer freight.Responsible for insuring all OSHA and company safety standards were adhered to on a nightly basis by truck, office and warehouse personnel.

Implemented new freight routings for 38 freight stations in the Midwest/South which resulted in cost savings exceeding more than 5 million in annualized cost savings utilizing ground and air resources.Directed 38 freight stations on short and long term freight routings to insure company standards for service performance and monitored freight routings to insure compliance.Responsible for contracting outside truck vendors for scheduled in house truck routes and for daily freight routing needs. Insured proper service performance by contracted carriers. Management of air craft to provide capacity and service as required on a daily basis.

Responsible for daily P&D operations consisting of 30 city drivers.Responsible for all outbound dock operations and OTR driver dispatching in a cross dock operation of more than 350K pounds per night insuring proper freight transfers and customer service.Managed four office associates in their duties of data entry and customer service.

Served in San Diego, CA July 1992-March 1993; Yorktown, VA March 1993-September 1993; Guam October 1993-October 1995, Great Lakes, IL November 1995-September 1998