• Specializing in Digital Transformation, consulting with customers to improve customer experience and ROI.• Working with the team to drive the sales strategy for KM2 Solutions, focusing on driving growth and expanding market presence.• Developing and executing sales plans to achieve revenue targets across multiple verticals.• Collaborating with cross-functional teams to create customized, integrated global solutions that meet and exceed client needs and expectations.• Managing relationships with key stakeholders and C-level decision-makers to secure and negotiate contracts.

Atento is an international BPO leader and specialist in providing winning strategies and processes for our clients. We have provided our customers through Innovation, Analytics, and Passion a significant increase in NPS scores and customer loyalty while reducing overall CapEx cost of running a contact center. Across multiple global locations, we are a very passionate team that delivers the best customer experience and results on behalf of our clients and that is more than a mission statement, its an unwavering commitment from each of us.

ERC is an international BPO leader and specialist in providing winning strategies. Multiple global locations, we are a very passionate team that delivers the best customer experience and results on behalf of our clients and that is more than a mission statement, its an unwavering commitment from each of us.

Responsible for sales and global BPO strategy and solutions working with premier Fortune 500 companies in the technology verticals. Providing our clients with an experienced company that can provide Digital Transformation, Consulting and Business Re-Engineering solutions using our innovative platforms and re-usable assets connect across a number of technologies to deliver tangible business value to all our stakeholders.

Responsible for all aspects of the selling process for selling contact center outsourcing services that provide technical and customer service support to Fortune 500 companies. Sales process encompasses lead generation through contract negotiation and close. Current market includes OEM’s in the technology industry, ISP’s and software companies. Available support channels are voice, email chat, web collaboration, VoIP and message board moderation from twenty-nine globally based operations using transaction based pricing. Coordinate proposal creation activities by working closely and leading internal team to evaluate current process workflow and develop recommendations for improvement along with creating a cost benefit analysis to determine a feasible ROI.