Robert Heaney Email and Phone Number

• Manages Zonda's land listing database.• Provides research support to Sales and Executive leadership teams.• Responsible for user inquiries and client feedback resolution.• Oversees Top employer database, public record data review and geospatial/AI information for supplementation of proprietary market research dataset.

Responsible for overseeing the timely and accurate data collection efforts for the Carolinas and Tennessee.

• Acted as a first line of defense for comprehensive customer data and technical issues.• Triaged support issues via client relationship management database ensuring customer service levels were met/exceeded.• Led online training for consumer level real estate analytics application.• Provided product demonstrations and webinars for internal users and clients.• Partnered collaboratively with sales team and support peers to develop and maintain training support materials.• Provided regional sales directors with local marketing support including event administrative setup and logistics.

•Oversaw administration of client reporting and source file reconciliation process within Group Insurance’s Record Keeping Operations Division.•Maintained direct correspondence with all national, mid-market and core case clientele.•Reviewed appropriate management techniques and worked directly with other internal departments within the RKO division to help trouble-shoot/investigate file processing related issues and errors.•Administrated the run process of insurance eligibility error report fallout information and was responsible for additional generation of all supplementary reconciliation reports for RKO clients.•Directed resolution of client’s source file-related departure/transmission difficulties.•Provided personally authored how-to’s and tutorial demonstrations on internalized processing procedures for new employees/new hires.

Provided both in-office and on-site assistance in refinancing and foreclosure property surveying. Helped excel company’s web presence by reconstructing base properties of existing web content. Maintained and tracked selective financial records and provided general office assistance when needed.

• Improved handheld and mobile inventory database listings• Authored analysis write-ups on in-development corporate tools • Upgraded existing product FAQ tutorial sections• Scanned consumer websites in order to ensure release data is current and user relevant • Facilitated deconstruction and rebuild of laboratory/office environment • Compiled and distributed student packets and completion certificates• Responsible for gutting/rebuilding machines to be later utilized for further corporate use

• Aided senior department members when needed• Developed software tools for underclassmen to utilize in future courses• Created and designed forensic investigation scenarios, used for educational purposes• Co-authored forensic video tutorials• Reverse engineered and analyzed various media types to gain forensic knowledge of native file structures (CPU towers/network servers, cell phones, GPS devices, etc.)