Robert Heath

Robert Heath Email and Phone Number

Tier 2 Consultant @ Epos Now | Verbal De-escalation, KYC Verification @ Epos Now
norwich, norfolk, united kingdom
Robert Heath's Location
Norwich, England, United Kingdom, United Kingdom
About Robert Heath

At Epos Now, our team thrives on ensuring exceptional service delivery, a mission I've championed as a Tier 2 Consultant. With an unwavering focus on verbal de-escalation and problem-solving, I've honed my skills to enhance customer trust and satisfaction. Previously, during my tenure at Aviva, I built a solid foundation in customer service, which I've leveraged to elevate the experiences of those we serve at Epos Now. My journey, underscored by a commitment to continuous learning and customer advocacy, reflects a deep-seated expertise in fostering robust customer relationships.

Robert Heath's Current Company Details
Epos Now

Epos Now

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Tier 2 Consultant @ Epos Now | Verbal De-escalation, KYC Verification
norwich, norfolk, united kingdom
Website:
eposnow.com
Employees:
350
Robert Heath Work Experience Details
  • Epos Now
    Tier 2 Consultant
    Epos Now Jan 2022 - Present
    Norwich, England, United Kingdom
    As a Tier 2 Support Consultant, I serve as a critical escalation point, bridging front-line support and technical development teams to ensure swift issue resolution and an optimal customer experience. My role involves: • Investigating Complex Issues: Analyzing and replicating bugs reported by Tier 1 agents, and escalating them to our Tier 3 team for further investigation. • Team Training: Educating the Tier 1 team on new features and addressing knowledge gaps, particularly when bugs are incorrectly raised. • Customer Communication: Engaging directly with customers to resolve issues that are too technical for Tier 1 agents and providing updates on the status of reported bugs. • Team Collaboration: Coordinating with both the support and development teams to ensure everyone stays informed about bugs and new features.
  • Epos Now
    Customer Service Advisor
    Epos Now Jan 2018 - Jan 2022
    Norwich, England, United Kingdom
  • Anovo
    Technical Support Agent
    Anovo Oct 2013 - Mar 2018
  • Aviva
    Customer Service Representative
    Aviva Jun 2015 - Dec 2017
    Norwich, England, United Kingdom

Frequently Asked Questions about Robert Heath

What company does Robert Heath work for?

Robert Heath works for Epos Now

What is Robert Heath's role at the current company?

Robert Heath's current role is Tier 2 Consultant @ Epos Now | Verbal De-escalation, KYC Verification.

Who are Robert Heath's colleagues?

Robert Heath's colleagues are Jack Chetwood, Nisha Mn, Linda Carman, Harry Last, Stephano Macedo, Chip Mitchel, Dextra Opoku.

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