Robert Hendricks Email & Phone Number

Oklahoma City, Oklahoma, Us

As an IT Systems Analyst IV, I was responsible for analyzing, designing, and supporting computer information systems across various platforms. My role involved leading project design efforts, ensuring the successful configuration, testing, and implementation of systems, and providing ongoing support through training and troubleshooting.Key responsibilities included: • Conducting technical assessments, configurations, and testing of both new and existing systems. • Implementing and maintaining on-premises and SaaS application systems, and managing relationships with external vendors. • Analyzing complex business requirements and translating them into functional system designs. • Collaborating closely with IT Business Analysts and cross-functional teams such as Infrastructure, Development, and Information Security to drive project success. • Applying advanced data analysis to understand and document data flows within and between systems. • Leading disaster recovery planning, testing, and reporting. • Establishing standards for system testing, operations, and documentation, and preparing users through training programs. • Managing OS patch installations, software upgrades, and software asset inventory. • Participating in audits and assessments to maintain security controls and providing guidance to junior systems analysts and IT teams.This position required continuous professional development and maintaining confidentiality to protect the organization’s value.

Oklahoma City, Oklahoma, Us

Responsible for leading a team of System Administrators and Engineers in day-to-day operations of building and supporting the server and storage infrastructure at Paycom. I mentor team members and ensure they are fully equipped to pursue the team vision and purpose- to design, implement, support and maintain a highly available server and storage infrastructure.

Oklahoma City, Ok, Us

Responsible for keeping all network equipment and servers online, up to date, and running as efficiently as possible. Functions as upper level desktop support resolving the issues that go beyond the skill level of the other technicians in the department. Work closely with and manage technology vendors. Also functions as the Deputy Director of the division helping with daily team management and administrative issues that come up.* Maintains Windows 2008/2012/2016 servers in Windows AD environment.* Maintains all network equipment.* Project Management* Provides support for staff and Representative IT requests, devices and services.* Maintains server backups.* Maintains workstation and server patching.* Builds and maintains workstation and laptop images.* Administers House of Representatives Remote Access Farm.* Administer and maintain VMware vSphere 5.5 environment.* Implement and maintain Exchange Online/O365 environment.* Strategic Planning

Us

Manages and maintains Windows 2003/2008 Servers, Active Directory, Exchange 2003, Citrix environment, and Virtual Infrastructure. Administers all messaging systems including Exchange, BlackBerry Enterprise Server, Good Mobile Control, and RightFax server. Implemented VMWare vSphere 3.5, 4.1, and 5.0 clusters, vCenter 4.1 and 5.0, and View 4.5 and 5.0 desktops. Installed and configured Microsoft System Center Operations Manager, and Dell Open Manage Server Administrator (OMSA). Troubleshoots server software and hardware performance issues. Administers SAN provisioning and troubleshooting. Recommends upgrades, patches, and equipment. Provides necessary technical support to users. * Implement Server monitoring tools (Dell Open Manage and MS SCOM).* Implement and improved reliability of messaging systems.* Implement and manage VMWare vSphere clusters and View VDI.* Provide proactive monitoring of all managed servers.* Implement Cyber-Ark Password Management Vault.

Installs, configures, and supports internal and external networks. Administers Windows 2003 - Active Directory network, Exchange, Citrix, and SQL servers. Develops and maintains all systems, applications, security, and network configurations. Manages updates for all Windows client workstations. Provides support for all Windows Mobile and Palm devices. Troubleshoots network hardware and software performance issues. Creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. * Implement Software Auditing strategy.* Implement Web Monitoring application.* Implement Windows Server Update Services.* Performed Cellular modem cost analysis and implement usage in Risk Management Department.* Implement billing, risk, and incident reporting web sites and servers.

Oklahoma City, Ok, Us

Assist the Network Engineer with managing and administering the institution’s networks. Perform needed analysis, software systems design, applications software development, hardware implementation, program testing and documentation in both networked and non-networked environments. Manage all network and phone cabling infrastructure installation and maintenance. Configure, install, and manage Layer 2 switches. Supervise troubleshooting and problem resolution in all networks with regard to operating systems, application software, and hardware. Implement Windows based networks for Autodesk Training Center, Internet Infrastructure and Security, and Pre-Engineering Academy programs. * Responsible for all network installation and maintenance on the Portland Campus.* Assist in design and project management for the Reno Campus.* Assist in developing and implementing new strategies to provide exceptional support for internal customers.* Served as co-chair on New Employee Orientation Task Force.

Bachelor Of Science (B.S.), Network Management

Associate Of Science (A.S.), Computer Science, Management Information Systems