Robert Herd Email & Phone Number

London Area, United Kingdom

Southern England

Leader and manager of Homebase store operation.Store Manager, Kingston, Surrey, UK (May 2014 - Present Date)• Delivery of refit to deliver new Homebase store proposition.• Sales turnover of £6.5 million.• Delivered 28% Kitchen and Bathroom penetration.• Improved service scores above company expectations.• Reversed historical poor controls in operational costs.• Internal development of 5 colleagues to management level.• High level presentations to internal / external business teams.• Consistent delivery of high customer experience in difficult trading environment.Store Manager, Croydon, Surrey, UK (Feb 2013 -May 2014)• Sales turnover of £5.5 million.• Delivered 1st year sales increase of 15%.• Complete operational transformation in 12 months in difficult trading environment.• Internal development of 4 colleagues to leadership positions.

Nationwide

Talent Acquisition Manager (May 2012 –Feb 2013)• Managed recruitment of Kitchen and Bathroom Designers / managers for Winter 2012.• Recruitment of 43 designers and showroom managers from leading K&B businesses.• YOY cost reduction of £173k in agency fees through ‘Best in Town’ recruitment strategy.

South East Uk And London

Store Manager, Kensington, London, UK (Feb 2008-May 2012) • Flagship store operation.• Sales turnover of £10 Million.• Complete operational transformation of recovery store in 1st 18 months.• Achieved 32% payroll reduction in 2 years.• Internal development of 9 colleague’s to management level.• Store shrinkage result of 0.84%. Best in stores history.• Increased Kitchen and Bathroom sales ranking to top 20 from 42nd.• Achieved top horticultural sales store in company consistently.• Leading player in the ‘London Agenda’ business improvement programme.• Acted as Regional Manager in RM absence.Store Manager, Ewell, UK (March 2005 – Feb 2008)Achievements:• Sales turnover of £12 million.• Homebase ‘Best in class’ store operation.• Key player in influencing company culture change programme focussing on leadership team operation.• Performance management of leadership team.• Completed Home Retail Group ‘Enhance’ Leadership development programme.• Acted as Regional manager in RM absence attending divisional level meetings.• Shrinkage reduction from 5% to 1.4% over 2 year period.• Increased over all sales ranking from 6th the 2nd in Company.Store Manager, Sittingbourne, UK (March 2003 – March 2005)Achievements:• Successful mezzanine & full store refit over busiest sales period.• Board of directors presentations on refit delivery success.• Homebase ‘Best in Class’ store operation.• Consistent sales over budget.• Operated on lowest CTS payroll spend in division (7.4%).• Sales turnover £8.6 million.• Homebase store of the year award (2004).• Acted as Regional manager in RM absence.Store Manager Dartford, UK (August 2002 – March 2003)Achievements:• 1st appointment as store manager.• Sales £3.5million.• Promoted to Sittingbourne Homebase.