• Lead CSS team for LatAm with some continued responsibilities for North America• Lead regional renewals• Lead Customer Satisfaction• Managed through team 14 customers directly• Supported Country Operations on management of 15 other customers

• During my tenure I was responsible for at least 5 multi-year renewals and new business awards.• Supervised 6 direct reports and 200 in-direct reports• Extensive experience in Multi-regional and Multi-Cultural organizations. • Required to obtain goals and succeed in a highly matrixed organization.• Total Annual revenue managed $40m• Managed 9 key accounts – Some globally, some regionally in Latin America, and others regionally either in North or South America only.• 2 of the 9 accounts managed are DHL Supply chain number top 5 global accounts; 2 & 3 • Simultaneously managed:o Global Program for Unisys Corp.(annual revenue of $11.6 million USD)o America’s Regional Program for Oracle Corp. (annual revenue of $13.7 million USD)o Latin America Program for HP Enterprise (annual revenue of $4.7 million USDo Latin America Program for HP Inc. (annual revenue of $3.24 million USDo Latin America Regional Program for Lenovo. (annual revenue of $3.16 million USD)o Latin America Regional Program for Lexmark Corp. (annual revenue of $2 million USD)o And various other customers. 11 in total.

• Managed Global Program for Unisys Corp.(annual revenue of $50 million USD)o Managed all facets of the Project from Global budget to global project plan.o Managed cross functional teams including: Human Resources Operations Information Technologyo Assembled and coordinated the efforts of regional Implementation teams to meet project deliverables.• Participated in pre-sales phase and Project Managed Global Implementation for Sun Data Management Group (formerly StorageTek) (annual revenue $20 million USD)o Gathered details related to the Global Project Implementation and IT budget to submit in the proposal for the pre-sales phase.o Managed all facets of the Project from Global budget to global project plan.o Assembled and coordinated the efforts of regional Implementation teams to meet project deliverables.

• Project Managed Global Implementation for Unisys Corp.(annual revenue of $50 million USD)o Managed all facets of the Project from Global budget to global project plan.o Managed cross functional teams including: Human Resources Operations Information Technologyo Assembled and coordinated the efforts of regional Implementation teams to meet project deliverables.• Participated in pre-sales phase and Project Managed Global Implementation for Sun Data Management Group (formerly StorageTek) (annual revenue $20 million USD)o Gathered details related to the Global Project Implementation and IT budget to submit in the proposal for the pre-sales phase.o Managed all facets of the Project from Global budget to global project plan.o Assembled and coordinated the efforts of regional Implementation teams to meet project deliverables.

• Project Managed IT implementation for Sun MicroSystems (annual revenue $70 million USD)o Worked with client to formalize 10 Global processes.o Worked on regional budgets that were consolidated into a Global IT budget.o Managed issues related to systems integration for the U.S. and Canada• Project Managed pre-sales effort for Lucent Technologies (annual revenue $30 million USD)o Prepared IT implementation and IT costing budgetso Prepared overall Global Project plano Prepared Business Requirements documento Assisted with preparing the proposal to the customer.

• Managed IT Implementation and Integration of PDA’s for IBM (annual revenue $80 million USD)• Managed IT Implementation for Sara Lee (annual revenue $2 million USD)• Managed IT Implementation for Ferraz Shawmut (annual revenue $2 million USD)• Provided oversight and Lead Project Management mentoring for Blackhawk, and Dollar Tree projects

• Responsible for preparing project plan, budget and business case for $660K project.• Responsible for overall project management from initial design to implementation, accountability includes extensive travel throughout the UK, Western Europe, and Asia Pacific Region.• Maintain, review, analysis, and evaluate business systems, and requirements for customers.• Provide software and product support to a multi-national company. • Responsible for requirements gathering, and software enhancements to support customer needs.• Liaison between customers, end users, and software developers to provide software enhancements.• Develop and conduct training for customers and end users.• Works closely with product management staff to identify future direction of application.• Accountable for Supply Chain Management.• Provide technical support to both internal and external customers. • Responsible for software implementations for multiple customers.• Manage support budget for National Semi-Conductor. o Within two months of employment, completely redeploying the Event Tracker/WebTracker application.o Designed and developed automated advance ship notice.

• Supervised 2 direct reports• Coordinated and implemented work projects (i.e. converting to new hardware and software).• Maintained and operated UNIX processes in Sun Solaris 5.6, AIX, and interactive 4.11.• Determined feasibility of expanding and enhancing computer operations, and provided cost benefit analysis.• Responsible for technical needs of 4 regional offices, travel was required to service each location.• Handled change control management of all employment processes.o Saved the company over $100,000 in technology cost as a result of negotiation and procurement assets.o Made business case for the purchase of Spot Coolers for all regional office computer rooms.