Robert Hise Email and Phone Number

SCOPE OF WORK: Supervises end user support/help desk staff. Provides high level workstation troubleshooting and support functions including installation of new or upgraded hardware and software. Configures hardware and software to ensure that user requirements are being met. Participates in the process of assessing, authorizing, scheduling and configuring changes to new or existing hardware and/or software to ensure minimize incidents and disruptions.ESSENTIAL JOB DUTIES: • Supervises the end user support/help desk staff• Prepare daily status and activity reports• Ensures compatibility with existing products and services• Investigates diagnoses and resolves user problems• Determines optimum installation and configurations• Evaluates new hardware and software to determine functionality and compatibility with existing configurations• Monitor and direct problems to appropriate source when needed• Installs and supports products and services as requested• Designs optimum end user solutions using current and emerging technologies to maximize benefits• Advises and trains end users in the use of existing technology• Develops and maintains system and workstation documentation, including inventory, of all installed hardware and software• Monitors systems for proper software versions, operation and license compliance• Maintains on-going contact with users regarding their problems and issues• Performs additional job-related duties as needed or directed• Subject to recall 7x24

Primary Functional Expertise•Performs pre and post trip inspection of district vehicles to comply with all rules of US and Colorado Department of Transportation, Colorado Department of Education and Falcon School District 49 regulations, policies and standards.•Performs all emergency functions including evacuations (rear exit, window exit and roof exit as required) Attends to all medical emergencies, for example, seizures or suctioning, etc.•Responsible for driving all district vehicles used for transporting students / passengers.•Provides instruction and direction to passengers as necessary.•Responsible for student management / maintaining discipline on the bus.•Performs administrative responsibilities including but are not limited to: development of seating charts, documenting student conduct, maintaining records, documenting maintenance related issues, working hours, logs, accident reports, etc.•Fuels and cleans transportation vehicles.•Performs responsibilities as a bus assistant to include, but not limited to: Securing special needs / preschool riders in wheel chair restraints, safety vests, car seats and other ancillary equipment as necessary.•Assists students as needed to board and exit the bus to include placing / maneuvering wheelchairs on and off lifts.•Uses two-way radio to communicate with base station regarding special conditions as necessary.

•Business and consumer Desktop Computer Support, including desktop, laptop and portables, and LAN•Site to site support responsibilities•Individual support coordination, continued time management, customer satisfaction •Inventory management, accounting, receiving and shipping related to ticket support•Dell and Sony Hardware support (Desktop/Laptop Certified Repair)•MS O/S, Windows 9X, 2K, XP, Vista and 7, MS Applications

•IT Field Services providing End User and Managed Desktop Services.•Business and consumer Desktop Computer Support, including desktop, laptop, portables, and LAN•Dell and Sony Hardware support (Desktop/Laptop Repair)•MicroSoft O/S, Windows 9X, 2K, XP, Vista and 7, MicroSoft Office Suite Applications and Remedy Ticket Tracking•Inventory management, accounting, receiving and shipping related to ticket support•Practiced in forming teams and successfully completing any major task or project assignedManagement: •Management of desktop support services and data communications infrastructure development. Including the development of consistent and responsible procedures throughout all assigned projects.Project Management: •Support various teams with new services while maintaining excellent performance on existing systems in a customer based dynamic environment.•Supervised SMS, Desktop, Collaborative, and Telephony Services•Managerial duties included support for multiple geographic regions (Global), including duties as hiring manager, Performance Appraisal Review (PAR) evaluations, compensation, and performance improvement•Planned, supervised and supported cable-wiring installations including LAN, mainframe, and telephone networksProcess Improvement: •Ability to analyze and verify performance standards•Established operational trends as well as tracked processes for improvement•Highly skilled in the use of various types of metrics, contractual requirement verifications, and inter-office reporting•Developed solutions to meet personnel needs and process improvement possibilities•Numerous cost-saving solutions have been provided by tracking customer trends and practices•Reorganization of Desktop Support and SMS Performance service improvement evaluation and projected corrective actions initiated