Robert Hite Email & Phone Number

Lutherville Maryland

Design, Create, Manage, Automate, all SalesForce functionality, and also seek out Users and Management input for opportunities. • Create and maintain objects, fields and other Salesforce components. • Automate processes with use of SaleForce workflows, and process builder. • Provide Users and Senior Management with SalesForce and Excel reports.• Coordinate, track and oversee IT requests with IT Service Provider.• Perform SalesForce training Sessions for Staff, Management, and Vendors. • Test and validate proposed planned changes in the Sandbox environment.

Evaluated, designed, executed, measured, monitored and established controls for business processes within the Retail Bank division.• Processed daily programming work requests (Program Change Requests, Configuration Change Requests, and Integrated Fulfillment Manager requests) from business unit, for submission to third party vendor.• Managed and maintained Excel Tracker consisting of Program Change Requests and Configuration Changes through the SDLC of the request.• Demonstrated effective communication skills to answer business unit and service provider questions verbally and in writing.• Streamlined department processes to improve efficiencies, resulting in less work effort and cost savings.• Created Excel Pivot Table and various other reports for management.• Collaborated as team member for the creation of an automated system for SDLC Tracking - documented, trained, and unit tested to ensure data quality and integrity was maintained.

Researched, Analyzed, Unit Tested, and Created SAS reports• Coordinated with end user and programmer to implement requests.• Established priorities working with IT Manager and end user.• Created SAS reports based on end user requests.• Updated Production Interest rate tables and various other QA and Production tables.• Unit Tested new and altered program updates in test regions and created test scripts.• Designed, created, and managed Access QA Incident database.

Managed Underwriting staff, ensured Productivity goals were meet, and compliance standards were maintained. Managed staff of 10 to 15 underwriters. Trained newly hired Underwriters. Performed monthly compliance reviews to insure Underwriting standards were met. Worked with IT employees to create and implement enhancements to the Internal Underwriting system. Wrote and presented various PowerPoint presentations for Senior Management. Interacted with all 3 credit bureau agencies to implement changes and update zip code preference tables. Participated as a member of the International Association of Credit Card Investigators (IACCI).