Robert Holmes Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

• Provide customer service for inbound calls from drivers, answering questions regarding fleet and accounts.
• Provide technical support to members for website inquires resetting passwords, unlocking accounts, and any website issues.
• Collaborate and partner with internal teams by creating cases to resolve any issues.
• Proving fleet management services such as, license & registration, fuel cards, maintenance, accident management, and roadside assistance.
• Providing first contact resolution.

Duluth, Georgia, United States

• Provide customer service for inbound calls from members, answering questions regarding health benefits and accounts.
• Provided exceptional customer service in a professional, friendly manner, in a call center setting.
• Provide technical service to members for website inquires resetting passwords, unlocking accounts, and any website issues.
• Manage overall relationship with customer, including onboarding, retention and expansion which include renewals.
• Collaborate and partner with internal teams to remove roadblocks and maintain a positive relationship.
• Accountable for customer journey by ensuring success plan and strategic objectives are met by deadlines.

Atlanta, Georgia

• Manage the Bright Futures after-school facility by maintaining daily functions, activities, and events.
• Provide mentorship to youth from 5th grade to 12th grade.
• Organize after-school programs for approximately seventy (70) middle school and high school students.
• Ensure safety measures are in place while supervising activities and managing student behaviors.
• Coordinate weekly and monthly schedules by creating plans and agendas.
• Interview volunteers, in addition to assigning volunteer duties.

Denver, Colorado, United States

• Supervised youth development programming.
• Managed athletic teams, games, and players.
• Coached youth sports such as basketball, football, soccer, baseball, and volleyball.
• Taught physical education for youth by providing examples of proper ways to exercise and train.
• Safely provided round-trip transportation for players to sports events.
• Refereed sports events and games.

Denver, Colorado, United States

• Maintained a working knowledge of all facility resources, programs, and services.
• Provided customer service to citizens seeking information regarding recreational services.
• Answered all questions and concerns that recreational members had regarding the facility.
• Onboarded new members using the company database.
• Observed members daily to ensure all members were safe and satisfied with their recreational experience.

Denver, Colorado

• Initiated inbound calls to taxpayers, answering questions regarding tax profiles and accounts.
• Provided exceptional customer service in a professional, friendly manner, in a call center setting.

• Performed commercial plumbing jobs across the Denver Metro Area.
• Conducted plumbing and pipe fitting services using hand tools and power tools.
• Built constructions using CAD blueprints and drawings.

• Secured facilities by providing services in a high-volume environment (DIA).
• Maintained a safe environment for customers and coworkers.
• Verified work credentials and badges of all employees entering or exiting the facility.
• Communicated with security officers via hand-held radio, computers, and telephones.
• Supervised security airfield gate and documented all non-employee personal information that bypassed airfield platforms.

Boulder, Colorado

• Initiated outbound calls to customers regarding car insurance accounts.
• Met and exceeded weekly sales insurance quotas, by guaranteeing a smooth transfer to sales agents.
• Answered all customer questions and or concerns regarding insurance resources and options, in a call center setting.