Robert Hou Email & Phone Number

Riyadh, Sa

Shanghai City, China

•Develop quality strategy/policy/process across categories and business sections (Retail and wholesale & export business for Fresh food including meet/fish/fruits and vegetables) • Owning quality plan which delivers the own brand category strategy, reviewing internal and external data/report to identify area for improvement and resolve risks to the brand• Ensure robust process in-place to drive suppliers/factories performance in product quality & safety, audit compliance and quality service level• Ensure products rules are followed to meet Yiguo group's quality, safety, legal standards and customer complaints• Supporting my category’s supplier strategy to effectively deliver a strategic development plan• Ensuring my team provide full support to internal colleagues and build trust relationship with supplier/factoryto drive quality, supplier/factory standard and reduce cost• Developing and leading a high performing team, continuously coach and develop teams' competence to perform their job and achieve KPIs• Identifying issues and establishing links by seeing the whole business perspective.• Project management: managing the technical critical path to assure the project landing on time ( online ceremony: 6.18, 11.11 and big event for crayfish/ durian / crab etc)

Shanghai City, China

1.Supplier management: Manage and ensure that suppliers meet Tesco technical,ethical and safety standards. Ensure suppliers understand and consistently comply with Tesco product standard. Drive improvement in providing good standard products to customers. Increase the no.of blue sites in the source. Implement global requirements/initiatives in the supply base.2.Sourcing new supplier:Work within cross function team to develop strong supply base. Assess, approve and coach new suppliers to meet Tesco standard. Validate products are fully comply with food regulations at all time.3.Product & quality management: Ensure all products meet the relevant Tesco policy requirements. Understand and align SPEC with suppliers and stores. Develop strategy to mitigate risk to minimum level4.Technical support on company strategy,initiatives: provide technical support on stores and operation. Support new product development. Lead Issue investigation and emerging issues Identification.

Shanghai City, China

-Lead a team of food testing engineers to provide food testing service and technical support to the customers(mainly government such as FDA)-Schedule monthly,quarterly,yearly testing plan for FDA.-Feedback and summarize the food security situation of production, circulation , catering areas on time, e.g. supermarket monthly report. -Provide technical support on troubleshooting technical, application and quality issues with customers and other sales team.-Analyze and resolve technical and application issues for both internal and external customers.-To develop documentation of training material, product and application knowledge for the sampling team.-Worked as internal auditors to help company continuous improvement.-Develop and maintain a comprehensive technical knowledge of products, applications, features, advantages and benefits

Shanghai City, China

-Develop & maintain our international key accounts customer in Agri-food business field.-Provide regulation / legislation updates in China so as to ensure the compliance;-Monitor the technical audits results for suppliers of overseas customers such as Costco, Rewe.Review the quality performance of the suppliers based on inspection report and test report. -Trained as auditor and inspector to better understanding the needs of customers.-Solve the problem of trade quality disputes between overseas customers.-Coordinate between overseas customers and our sourcing/engineering/QA teams for project managing. -Creatively expand export sales for company by various means of marketing methods.

United Kingdom

1. Helped maintain a HACCP plan system; monitoring and evaluating the statistical data and reporting to quality manager. 2. Set up SOP and inspection procedure for iraw materails, semi-product, final product etc;3. On site QC check, lab testing and internal auditing;4.Maintained technical information data, supplied accurate information to other departments. 5.Handled customer inquiry, investigated and solved customer complaints.

Master Of Science (Msc), Food Production Management

The course is co-ordinated by the Division of Food Sciences, in the School of Biosciences, which contains the highest rated University.

Bachelor Of Science (Bsc), Food Technology

Ensuring a supply of safe food which meets consumers' expectations for quality is a demanding task for today's manufacturing industry..