Perform routine business analysis using various techniques, e.g., transactional research, interpretation of statistical analysis, etc.Research and analyze complex issues surrounding business processes and systems, determining underlying root causes.Analyzing big data sets and create effective reports and dashboards using PowerBiIdentify best practices across the enterprise (or industry) and help to implement them globally Uncover operational inefficiencies and conflicting… Show more Perform routine business analysis using various techniques, e.g., transactional research, interpretation of statistical analysis, etc.Research and analyze complex issues surrounding business processes and systems, determining underlying root causes.Analyzing big data sets and create effective reports and dashboards using PowerBiIdentify best practices across the enterprise (or industry) and help to implement them globally Uncover operational inefficiencies and conflicting business practices and suggest improvements.Assist in the formulation of new hire training curriculum to optimize the learning process and new hire experience.Develop, manage and maintain job aides and training collateral to support teams within Global Renewals.Provide functional expertise within assigned business area.Minimize post deployment issues through the development of comprehensive testing plans for process/system changes. Point of Contact for process issues/questions and improvement ideas for the Bucharest GRQ team (both EMEA & NALA); Coordinating the Process Alignment Team ( a project team of 12 members focused on process improvement projects and local implementation of new processes )Analyse big data sets and create relevant reports for quoting teams and directors. Show less

Produce accurate maintenance quotes for Dell EMC customersLiaise with the Dell EMC Renewal Sales organization to ensure seamless quote workflow; coordination of complex accounts, acting as contact point for all stakeholdersServes as the facilitator to the internal sales booking team to ensure that booked PO’s are compliantProvides a detailed view of customers’ product portfolio by ensuringconfigurations are accurate through different internal systemsManages contract activity… Show more Produce accurate maintenance quotes for Dell EMC customersLiaise with the Dell EMC Renewal Sales organization to ensure seamless quote workflow; coordination of complex accounts, acting as contact point for all stakeholdersServes as the facilitator to the internal sales booking team to ensure that booked PO’s are compliantProvides a detailed view of customers’ product portfolio by ensuringconfigurations are accurate through different internal systemsManages contract activity for Renewal Sales including upgrades, deinstallation and modify and maintain the integrity of the databaseManage personal development and continuous learning to keep knowledge current and relevant to the demands of the business; meet quarterly metricsMentor and train new hires; actively participating in additional responsibilities. Show less

Acting as single point of contact for all EMEA Sales Operations requestsProcessing requests in a timely manner as agreed with Sales Organization across EMEASubmitting and processing requests that are coming from clients, partners, sales representatives and/or commercial groups ensuring the agreed time frame.Processing and coordinating standard and non-standard requests for a particular range of clientsVerifying the accuracy of data contained in the requests makes sure that… Show more Acting as single point of contact for all EMEA Sales Operations requestsProcessing requests in a timely manner as agreed with Sales Organization across EMEASubmitting and processing requests that are coming from clients, partners, sales representatives and/or commercial groups ensuring the agreed time frame.Processing and coordinating standard and non-standard requests for a particular range of clientsVerifying the accuracy of data contained in the requests makes sure that prices, discounts and other data are correct and obtaining all necessary authorisations for the processing of the requestsEnsuring the crosschecking and consolidation of financial reportsDelivering reports and memos regarding the processed requests , orders and transactionsCreating, documenting and optimizing operational processes across EMEADaily work with SFDC and other tools. Show less

Handle inbound calls from Consumers, assess their needs and apply timely solutions while listen attentively to Consumer needs and concerns and demonstrate empathy. Resolve Consumer requirements through first contact Execute billing and provisioning account changesMaintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management