Rob Tucker Email and Phone Number

I am delighted to be starting as a full time Lecturer in Strategic Management and Operations at the rather excellent University of the West of England.The modules I support include (but are not limited to) Strategic Management, Operations and Supply, Service Operations, Business Decision Making and Project Management.I also supervise Master's degree and Enterprise Project dissertations.

I'm pleased to announce that I am now a Lecturer in Strategy, Operations and Supply at the rather excellent University of the West of England.In addition I'll be supervising Enterprise Project teams at the University.As this is a part time role, I am still available for and very interested in Consultancy opportunities.

Leadership of Remote Management Services, including; Contact Centre, Field Operations, Service Delivery Management & Supplies fulfilment for highly demanding Enterprise Customer accounts. Accountability for a budget of >$70m/year & leadership of an organisation of ~250 located in Bulgaria, Tunisia, India & across Europe, Middle East & Africa (EMEA). Responsible for support strategy development, business planning & budgeting, Program Management Office, Strategic Supplier management… Show more Leadership of Remote Management Services, including; Contact Centre, Field Operations, Service Delivery Management & Supplies fulfilment for highly demanding Enterprise Customer accounts. Accountability for a budget of >$70m/year & leadership of an organisation of ~250 located in Bulgaria, Tunisia, India & across Europe, Middle East & Africa (EMEA). Responsible for support strategy development, business planning & budgeting, Program Management Office, Strategic Supplier management, Organisational leadership & operational performance. Consistently achieved Industry leading Customer experience & incremental (year on year) value capture/cost savings. Show less

Establishment & leadership of new Field Support Organisation, including; Contact Centre & Field Operations. Led an Organisation of ~100 people spread across EMEA. Accountability for a budget of ~$50m, support strategy execution, business planning & budget management, Program Management Office, operational performance, value capture savings, Strategic Supplier Management & Customer & employee experience. Consistently performed above operational goals & achieved challenging your on year cost… Show more Establishment & leadership of new Field Support Organisation, including; Contact Centre & Field Operations. Led an Organisation of ~100 people spread across EMEA. Accountability for a budget of ~$50m, support strategy execution, business planning & budget management, Program Management Office, operational performance, value capture savings, Strategic Supplier Management & Customer & employee experience. Consistently performed above operational goals & achieved challenging your on year cost savings. Show less

Leadership of worldwide Manufacturing quality management & improvement programs across key Strategic Supplier groups, including; Contract Manufacturers, Memory, Processors, Disk Drives, & Power Supplies. Leadership of 10 virtual teams distributed across Europe, Asia & the America’s. Achieved >30% reduction (vs 20% goal) in Supplier induced manufacturing failures.

Leadership of worldwide tape supply chain organisation of ~75, including strategy, design & development, manufacturing, procurement & strategic vendor relationship management. Achieved key quality improvement, cost reduction and Customer Experience goals and successfully moved Manufacturing process & quality management roles to Puerto Rico.

Leadership of Strategic Procurement team for all Contract Manufacturers, Original Design Manufacturers (ODM’s), Technology & component suppliers. Including pricing & new product introduction (working closely with R&D), contract negotiation, ongoing vendor relationships, performance & cost reduction management, quality management, component selection & qualification. Achieved key performance indicators on quality and cost as well as successfully leading an initiative to reduce manufacturing… Show more Leadership of Strategic Procurement team for all Contract Manufacturers, Original Design Manufacturers (ODM’s), Technology & component suppliers. Including pricing & new product introduction (working closely with R&D), contract negotiation, ongoing vendor relationships, performance & cost reduction management, quality management, component selection & qualification. Achieved key performance indicators on quality and cost as well as successfully leading an initiative to reduce manufacturing costs by >35% (vs. goal of 25%) together with key Contract Manufacturing Supplier. Show less

Development of world-wide Supply Chain strategy & execution. Leadership of process improvements, management of product availability (including forecasting, planning, order management, transportation, performance & cost management), regional new product introductions & supply chain business systems transitions & support.