Robert Jarrell Email & Phone Number

Alexandria, Va

Coordinate and oversee personal computer administration and support. Perform routine computer administration and support as well as more complex administration and support duties, including developing configuration standards, recommending software and hardware changes, and coordinating and implementing network security measures. Collaborate with supervisors, managers, executives and judges.Respond to various IT-related help desk requests regarding equipment, network configurations and software issues. Provide ad-hoc training for user application questions. Assist both internal and external customers with routine inquiries received at the IT help desk. Recommend changes to improve systems and configuration as well as determine hardware or software requirements related to such changes. Maintain knowledge of current and upcoming technology events and equipment.Diagnose hardware and software problems and performs maintenance or upgrades to remedy issues. Develops and implements short term and long range automation improvement plans for the court to ensure that changes can be implemented with minimal disruption to the court site. Conduct site surveys in preparation for installation of computer equipment and software. Receives, tests, and installs new updated software releases of both standard and customized office automation products and court developed systems.Act as District Domino Administrator and manage all Lotus Notes requests.Environment includes Lotus Notes 8.5.2, Microsoft Office 2010, Windows 7 Workstation, Windows 2008 Server, VMware ESX Server 3.5, Symantec Endpoint Protection, Symantec Backup Exec and various versions of Linux.

San Antonio, Tx

Assigned to the Offices of Information Technology (OIT), Systems Deployment and Support Division (SDSD), Training Branch within the Administrative Office (AO) for the United States Courts Systems San Antonio, Texas as a Technical Trainer for both non-technical end users and IT professionals in a wide variety of course types. Act as Subject Matter Expert (SME) to design, develop, maintain and test E-Learning training materials for Electronic Learning Modules (ELMs) that are utilized by US Court employees over the Intranet. Design, develop, maintain and prepare instructor led training and act as classroom instructor.Tools used in the creation of training materials include: Adobe Captivate, Camtasia, Microsoft PowerPoint, Adobe LiveCycle Form Designer, JavaScript, WebEx and others.

Indianapolis, In

Began career with the United States Marshals Service (USMS) as a Senior Systems Administrator and was continually given increased levels of progressive responsibility until being named the full time Team Leader for the End Users Operations Group (EUOG). As Team Leader of the EUOG concentrated on enterprise wide tasks assigned to the EUOG by the USMS CIO. The EUOG team was put together within the USMS to provide support, evaluation, and approval of all Operating System (OS) images, software and hardware deployed across the entire USMS enterprise. Conducted meetings and planned EUOG activities. Assigned responsibilities to individual team members. Developed short and long range plans for the team. Ensured all projects were completed on time and held to team standards. Analyzed USMS business model to stay current with software and hardware releases.

San Antonio, Tx

Administer and mange a Novell 4.1 network and 25 file servers with a user base of nearly 500 users. Install all network software and patch upgrades and revisions changes. Administer and manage a Windows NT 4.0 network with 2 file servers. Integrate Novel File Servers Domain Services into NT Domains. Maintain Compaq rack mount network hardware and install network interface cards, SCSI hard disc drives, motherboards, and RAM.Provide advanced technical support for other Network Analysts in our supported region of the country. Analyze network traffic and make recommendations to Wide Area Network Analysts for improved reliability and speed of network. Assist in the installation of Ethernet switches and hubs. Administer and support GroupWise 4.1a Post Office in a Novell environment. Provide advanced second level technical support for Microcomputer Support Specialists in Windows 95 and NT 4.0 workstation environment

Westfield, In

Bs, English Language And Literature/Letters

Bachelor Of Science (Bs), English Language And Literature, General

Activities and Societies: Lambda Iota Tau (Literary Honor Society)