Robert Jin Email & Phone Number

Toronto, Ontario, Canada

Placement Student @ UHN - TGH site

Richmond Hill, Ontario, Canada

-Assist Mortgage Specialist in assessing customer financial records/documents, gathering relevant information, and verifying figures/information while maintaining corporate policies.-Proactively identify and mitigate risks, resulting in a 45% reduction in overall processing time.-Actively track 90+ clients' files on a daily basis, coordinating with clients and coworkers to streamline processes and reduce processing time by 35%.-Regularly review past files and securely purge expired documents to ensure data integrity.-Collaborate with Mortgage Associates to identify and resolve work-related issues, leading to a 15% improvement in overall working efficiency.

Markham, Ontario, Canada

-Worked consistently with 60 regular customers from diverse cultural backgrounds, achieving a satisfactory rate of over 92% based on in-clinic surveys.-Conducted thorough customer intakes and accurately recorded medical histories, identifying health concerns and demands within an average of 10 minutes.-Demonstrated strong sales skills by promoting and successfully selling relevant services and products based on customers' needs, achieving a success rate of 60%.-Acted as an empathetic listener, providing support and advice to customers, effectively relieving their anxiety and addressing their concerns.-Proactively followed up with 113 customers, significantly improving customer relationships by 37% based on in-clinic surveys.-Maintained effective communication with insurance companies and law firms regarding Motor Vehicle Accident (MVA) and Workplace Safety and Insurance Board (WSIB) cases.-Established and maintained the clinic website: https://sites.google.com/view/ezphysioen/home.-Assisted doctors in preparing Ontario Auto insurance claim forms such as OCF18 Treatment and Assessment Plan and OCF23 Treatment Confirmation Form.-Oversaw clinical supplies and medical equipment condition, ensuring optimal inventory levels and ordering services as needed.

Vancouver, British Columbia, Canada

-Delivered engaging presentations to audiences ranging from 1 to up to 100 individuals, providing practical instructions and conceptual understanding to students and fellow teaching assistants.-Collaborated with 8 teaching teams, organized and executed over 50 study tasks to enhance the learning experience.-Led a team of 10 teaching assistants, actively providing technical support to students and teachers, including setting up systems and devices for online classes.-Conducted weekly lectures to large audiences of up to 120 individuals, as well as one-on-one teaching sessions.-Achieved an outstanding satisfaction rate of over 89% based on students' evaluations of individual teaching presentations.

Diploma, Health Information Management

Diploma Program at GBC highlighting the following: 1) CHIM certification education and Health Care Law emphasizing Ontario (PHIPA); 2).

Bachelor Of Science - Bs, Food, Nutrition And Health

Multidisciplinary health science studies focusing on Canadian wellness models.