CSM (Certifed Scrum Master 1/2018)

Design and create the club's website. Manage and maintain club events and scheduleEnhance the club's visibility through the web site and social media such as Facebook, Twitter, LinkedIn, and InstagramInvite and schedule club guest speakersCreate the club's brand and identity by creating the club mission statement, logo and sloganProficient in Adobe products: Wordpress, Photoshop, Illustrator, and Animate, In Design, Brackets (HTML)Proficient in Sketch, Lucidpress, and Google Applications: Sheets, Slides, Docs, Draw, etc.Publish club newsletters, brochures, postcards, and flyers for prospective members, community events, and sponsorsCreate and maintain the club website, audio-video slideshow presentation for outreach and recruitment purposesManage company fundraising eventsClub Services-ChairpersonMentor new club membersRotarian of the Month (District 5150) - January 2017

www.facebook.com/RotaryClubofSFWest

• Served as the subject matter expert and key advisor for the Compare product• Produced technical guides, best practice documents, application notes, and configuration and installation content to educate and inform partners and users the loan cycle process • Prepared and presented content to partners, customers, and executives• Worked with engineering teams through design, testing, and product implementation• Ad searches for financial services generated about 10% of search revenues• Investigated and articulated our competitive positioning and strategy • Secured and maintained mortgage LO licenses for all 50 states

Achieved successful results due to the implementation of a detailed sales plan/programMonitored and controlled processes through the development of project management plan and CRMProvided product knowledge and expertise and delivered quality service level for stakeholdersManaged partners’ expectations through weekly meetings and monthly “lunch and learn” sessionsPerformed Cost & Benefit Analysis with savings of 20% or more

• Worked with stakeholders (borrowers) in securing their deliverables (mortgage/home)• Initiated loan cycle from beginning to closing of escrow • Developed and planned project timeline and deliverables• Mitigated risks; controlled project scope, schedule and budget

Collaborated with key partners in helping stakeholders secure their home through mortgage financingPrepared detailed financial plan and monitored loan process from loan origination to closingCreated client referrals through high-quality assurance and by controlling cost, schedule and budget

Countrywide was Acquired by Bank of America in 2008.Worked directly with stakeholders’ to originate loan and developed referral networkProvided monthly sales and funding forecastsNegotiated terms and conditions for prospective clients. Performed “what if” scenarios.Analyze and review financial documents and statements.

WAMU became Chase in 2008

Originated loans. Subject expert in loan process and buying cycle. Met regularly with StakeholdersPlanned, managed, and controlled loan origination, scope, schedule, and costsPerformed income/debt and loan/value ratios.Optimized stakeholders’ leverage

Interviewed, qualified, and collected stakeholders’ requirementsConsulted prospective clients to match borrowers' budget with suggested program plan

Interviewed, qualified, and collected stakeholders’ requirementsConsulted prospective clients to match borrowers' budget with suggested program plan

Hardware (Servers and Routers) and software (NT Server/Workstation) roll-out. Procured hardware and software licenses. Managed stakeholders expectations, monitored and controlled integration, scope, quality, risk, and budget. Audited circuits and data lines and provisioned ISDN circuits. Obtained formal administrative closure.

Supported corporate employees (level 2) and remote Distribution Centers and Administrative Offices in the US South East region. Managed projects, service requests, such as software conversion ( SAP roll-out, Novell to NT/TCP/IP). Conducted planned control management and supported other IT groups such as security and operations.

Supported Operations, Help Desk, and Business Analysts in various capacity including:WAN/LAN Networking- NT, TCP/IP troubleshootingCapacity Planning/Load BalancingChange Control ManagementDisaster Recovery and SecurityProcurement and vendor managementTelecommunications/Video ConferencingOperation Support such as move, adds, and changesRisk AnalysisHelp Desk/Tech Support