Robert Johnson Email & Phone Number

Atlanta, Georgia, United States

Provided expert solutions to complex customer issuesPrecisely recorded every client interaction, issue, and resolution in CRM (Salesforce, Clientele)Maintained increasing quality of technical solutions through monthly company evaluationsOversaw training of level 1 representativesPerformed data analysis and editing of customer dataManaged escalated calls while meeting deadlinesProduced training material for clients and educated through one on one sessionsAdhered to HIPPA guidelines while managing customer dataConverted clients from older databases/management software to new releasesProvided input for new products, features, product usability and supportability.Maintained and increased product knowledge on applicable products/applications via training, documentation and personal research.Summited proposed solutions to complex issues in knowledge base and internal/external documentation.Deployed and managed SQL databases alongside C-Tree software

Traveled Long distances often upwards of 400 miles per dayEntered and tracked calls through RemoteTechCommunicated complex systems and structures to clients in a precise and easy to digest mannerInstalled and troubleshooted various computer drivers on multiple operating systems (Windows,Mac,Linux,Etc)Maintained multiple types of printers/copiers from multiple manufacturers including but not limited to: KYOCERA, Sharp, Lexmark, Brother, etcFurthered knowledge through personal training each monthAccurately kept track of car stock in relation to warehouseTroubleshooted networking issues in regards to computer systems/copiersLocated and troubleshooted all issues while meeting deadlines on a client by client basisTroubleshooted differing printing software specific to each manufacturer

Dublin, Georgia, United States

Designed multiple types of street and extruded signs according to specifications and MUTCD guidelinesUtilized Sign Cad and Flexi ExpertCompiled multiple forms of data into easy to comprehend spreadsheets within Microsoft Excel and Google Sheets.Coordinated large scale jobs through communication with productionAccurately kept track of warehouse stock

Sandersville, Georgia, United States

Swapped Routers/SwitchesServiced older hardwareInstalled and updated enterprise level softwareDiagnosed and remedied network issuesConfigured routers and switchesImaged laptops and desktops following enterprise protocolsManaged users through Active DirectoryManaged google groups on enterprise level using Google Admin

Sandersville, Georgia, United States

Entered client informationManaged client information within databaseAnalyzed client dataSecurely entered and managed Personally Identifiable Information (PII)Accurately logged all client interactions in CRM (Footprints and ServiceNow)Followed up on escalated ticketsCommunicated with clients to confirm integrity of dataVerified client information through IRSAssisted in migration from Footprints to ServiceNowOrganized data through deletion of duplicate/redundant entriesAssisted in merging of several databases

Associate Of Science - As, Computer Support Specialist

High School Diploma