Robert Johnson Email & Phone Number

Phone.com's Sr. Director of Customer Experience and Learning and Development, with over 20 years of management and training experience, leads the strategy and execution of the customer journey and the training programs for the employees and partners. They are passionate about delivering exceptional service and empowering people to achieve their full potential.Their core competencies include performance gap analysis, staff development, global measurements, and performance management. They have successfully led and directed cross-functional teams and operations, exceeding the performance metrics for sales, service levels, retention, and quality. They have also earned multiple certifications, demonstrating their expertise in interactive content and cloud-based contact center solutions.

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  Southern New Hampshire University

  Organizational Leadership