Robert Jordan Email & Phone Number

US

• Effectual support in handling and resolving mainframe and in distributing batch issues and scheduling errors
• Delivery of level one technical support and resolution for mainframe infrastructure and server hardware failures
• Keen oversight in supporting and approving ChangeMan scheduling packages and software releases
• Achievement of distinction in achieving Six Sigma Continuous Improvement Champion
• Key input in enhancing job flow efficiency; configuring mainframe; and distributing batch jobs to ensure alignment with service level agreement (SLA)

New York, NY, US

• Hands-on engagement in the management, closure, and resolution of high-profile incidents and outages for Chase Online, Chase.com, and Chase Mobile Apps.
• Expert employment of ITIL and define, measure, analyze, improve and control (DMAIC) processes to handle incidents related to MQ Channels, IBM Websphere, JVM Web Applications, MS SQL and Oracle Databases, and IBM AIX.

New York, NY, US

• Provision of level one support to GTI mainframe operations and hardware analysis using extensive expertise in IBM and EMC hardware.
• Close coordination with level 3 vendors support and site engineers to resolve and avoid hardware failures.
• Astute management of operations of line of Business Risk and Resiliency Testing teams in providing batch, console operation, and hardware support to more than 25 scheduled application implementation, system upgrades.
• Structuring and execution of procedures and system commands to enhance job performance and successfully meet line of business SLAs

Dublin, OH, US

• Storage and Capacity Specialist ensuring the proper retention, migration and deletion of data on IBM Mainframe storage which included administrating HSM, SMS and ACS routines.
• Created and design Tivoli Storage Manager backup platform. Installing and administrating IBM Tivoli Storage Manager residing on mainframe server which perform database backups and restores across the distributed.
• Organized and delivered powerful disaster recovery plan using Symantec NetBackup Administrator.