Robert Joyce Email & Phone Number

Robert Joycerjoyce1059@gmail.comService ProfessionalA dynamic, well respected, highly trained, and top-performing Service professional credited with combining supervision, development, troubleshooting, and customer service expertise to sustain substantial revenue growth in highly competitive business markets. Recognized strong expertise in managing, directing, scheduling, and tracking work crews. More than 25 years of management, and supervision experience in highly visible, and potentially stressful customer service environments. Seeking new opportunities in a service, or related environment in any available or supervisory position.Areas of Expertise Conflict ResolutionInterpersonal RelationsProblem SolvingAnalytical/Critical ThinkingStrategic Planning/AnalysisPerformance ManagementTeam DevelopmentCustomer ServiceSchedulingTeam SupervisionMicrosoft Office SuiteProfessional ExperienceCABLEVISION, Lodi, NJ 1988 – 2015SupervisorDirected, supervised, and trained new staff members, including scheduling, preparing reviews, conducting training classes for employees, and interviewing potential new employees.Designed, created, and implemented skills training classes; used Microsoft Excel to track the progress of the technicians in the field; reported progress, and instigated corrective actions when indicated. Administered annual and mid-year reviews, and progress reportsMaintained tech tools/uniform inventories; managed vehicle preventive maintenance scheduling. Synchronized training and work schedules and tracked vehicle maintenance to assure maximum availability, and operational efficiency.Maintained daily hours and weekly production reports necessary for creating monthly production reports used to track technician performance.Created, transmitted, and followed-up on purchase orders; conducted customer follow-ups; tracked daily field projects.Demonstrated and modeled a strong work ethic, integrity, and outstanding public relations.

Listed skills include Troubleshooting, Management, Customer Service, Workplace Safety, and 14 others.