Account Specialist/Collections
• Identify, monitor, recommend and execute action on non-performing accounts by daily use of the following skills and/or techniques:o Respond to past-due customer-initiated requests and work with the customer to resolve the delinquency while also; balancing the financial risks/rewards to the Bank and meeting the needs of the customer. o Minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation. o Utilize strong negotiation skills and skip tracing skills as needed. o Maintain contact and follow-through to ensure appropriate resolution.o Build and maintain relationships with internal and external business partners, suppliers, vendors and regulatory officials o Stay abreast of and incorporate changing regulations and procedures and ensure compliance
