Strategic partner to account management team identifying business value and collaborating on revenue-generating strategies and opportunities aligned with Cloud Cost Optimization, IT Asset Management and overall IT Visibility. Strongly focused on driving successful opportunity strategy, ensuring successful POCs and best practices, and leading successful Sales to Customer Success transitions. Visionary alignment on presales process improvement initiatives to identify and reduce wasteful presales activity through automation.

Successful Senior Solutions Engineer with a track record of revitalizing 15+ Enterprise Accounts through strategic planning, sales, and solution design/delivery. Emerged Top 3 Solutions Engineer in 2021 and awarded Top Solutions Engineer in 2020. Overachieved on customer satisfaction rate while aligning technical solutions with enterprise customers across multiple industries, including but not limited to Life Sciences, Financial and Manufacturing. Demonstrated competence in operational problem resolution and created training sessions for presales engineers. Improved delivery pipeline by identifying redundancies and recommended major changes, resulting in a revenue increase of over $4.6 million, exceeding previous years' quota by 75%.

Experienced Software/Application Delivery Specialist with a track record of pioneering systems management for 5500+ devices in 80+ global locations. Successfully project led various user-facing projects, including company-wide Windows 10 rollout. Appointed as strategic partner for critical business application rollouts and upgrades. Improved patching process by reviewing procedures and deploying patches while managing SQL reporting and querying.

Experienced Service Delivery Analyst with a successful track record in leading business-related IT projects such as Point-of-Sale and tourism design for two world-class visitor centers. Acted as the central coordination point for project/client issues and improved organizational user experience with third-level support. Managed hardware and software inventory and refresh scheduling for 7 US manufacturing sites.