Robert Kilpin Email & Phone Number

Blackburn, England, United Kingdom

Nelson, Lancashire

I started in 2008 as a Buyer in Phoenix IT Services, which was purchased and renamed Daisy IT Services, part of the Daisy Group in 2015. I was promoted to Senior Buyer in 2013. As Senior Buyer, I am the first point for contact for inbound queries from other departments and an escalation point for the three team members working with me, resolving queries regarding any potential stock delays or stock shortages, and where appropriate liaising with other departments to manage customer expectations. I was promoted to Senior Buyer after demonstrating a range of skills including negotiating, people management, and vendor management. I have written and documented all system guides used in the department, implementing changes to improve efficiency.• Establish and maintain relationships with suppliers, organising and conducting performance meetings on a quarterly basis. Monitoring performance (delivery speed and accuracy, and monitoring RMAs) and taking necessary action to provide a quality service to our stakeholders. • Departmental spend > £2million per annum.• c. 1500 calls a month requesting quotes, purchases and proof of delivery/tracking• Managing supplier returns and testing to ensure a minimal return rate (currently 1% confirmed as supplier at fault)• Purchasing parts as required for both service calls from an internal call management system to be sent to customers, and from stock lists for parts to be held in the distribution centre & FSLs.• Identify vendors to send RFQ’s to, and collate responses. Evaluate and purchase goods from vendors using criteria such as price, delivery times, rebate, and quality history.• Accurately update, monitor and maintain internal systems with purchase information and ETAs to ensure goods are delivered as expected and any delays are documented and remedial action is taken to ensure parts are available in a timely manner.

Northampton

At Skears, I worked on the shop floor as a sales assistant selling photographic equipment and accessories, buying in used equipment, and merchandising the shop. I also met with sales representatives from Photographic manufactures, negotiating prices and delivery of new cameras and accessories for sale in the shop. • Identifying the needs of customers and recommending suitable equipment and accessories • Evaluating and testing equipment offered to us for part exchange and negotiating a price with the customer.• Meeting vendors and identifying products suitable for sale in the shop and negotiating price and delivery terms.• Using Adobe Photoshop to create posters and advertisements for internal and external use.

Leicester, United Kingdom

Used Equipment Sales Co-Coordinator (July 2005 – August 2006)Assistant Store Manager (June 2004 – July 2005)Sales Assistant (November 2000 – June 2004)At Jessops, I started as a sales assistant, identifying customers’ needs, making recommendations and selling photographic equipment, accessories and services.I was promoted to Assistant Store Manager in 2004 after completing an internal Management Development Program, where I successfully demonstrated my knowledge, organisational skills, people management skills and customer service skills.I later moved in to a head office role in the Used Equipment Department where I developed and ran a eBay store. Here I would negotiate with stores, the warehouse and management to identify stock to sell on eBay, arranging return to a central warehouse and photographing/listing/selling on eBay. Prior to moving in to this position there was an existing team selling 10-15 items a week on eBay. I put forward the idea to open an eBay Store and increase efficiency by identifying where we could sell multiple, identical equipment in a fixed price format and thus increase turnover and efficiency, resulting in a 10 fold increase in closed listing per week.• Identify new methods to sell goods on ebay and increase efficiency.• Identifying stock from the store network that could be sold on eBay to maximise returns.• Effectively organising my time between stores, the warehouse and head office to collect, photograph and list goods for sale on ebay. • Delivering training to staff members on a regular basis. I was also trained as a store trainer when a new EPOS system was implemented and this was then extended to cover other stores in the area.

Northampton

Here I was a match day steward, providing helping spectators with any queries and ensuring customer safety through crowd monitoring.

Sywell, Northamptonshire

• Processing cash and account sales of equipment• Maintaining stock levels on electronic inventory• Using stock reports to evaluate current stock levels, sales trends & customer equipment, and raise purchase orders to maintain satisfactory levels of stock• Undertaking stock audits and updating computer systems.

Introduction To Purchasing

One day CIPS course, an Introduction to Purchasing.

Introduction To Negotiating

One day CIPS course on negotiating.

Introduction To Contracts

Btec National Diplomia In Computing, Computing

Education record

Secondary school education. GCSEs obtained in : Maths Science IT Geography Art English Language English Literature Design Technology.