Established an Analytics Centre of Excellence in the Operations business. Engaged analysts and leaders to execute cross functional projects, share best practice, participate in data governance and improve data literacy across the organisation.

Developed strategy and vision for the Global Quality Analytics team, leading the business in building analytics products and solutions through a team of analysts closely connected to the QARA business.Automated and standardised post-market surveillance reporting across a range of device types and use cases to ensure timely and consistent visibility on product performance while freeing subject matter .experts to focus on decisions and actions.Implemented Agile methodology, improved documentation practices and established validation strategy for auditable analytics products that support quality and regulatory requirements.

Managed post-market quality teams in Singapore including Complaints Investigation, Global Complaint Handling & Post Market Surveillance.Built strong connections between Singapore teams and global customers and stakeholders, helping to transition them into a global product quality function.

Led post-market surveillance of ResMed medical device products, including ventilation, sleep apnoea devices and software product.Identified and implemented a supervised machine learning approach to scale up the categorisation of complaints with existing or reduced resources.Developed experience as a people manager with a small team of analysts and took on additional responsibility for Service and Support teams, leading professionals with diverse areas of expertise through a period of disruptive change.