As a cloud support engineer, I have the following responsibilities.User Management.-Administer user accounts, permissions, onboarding and offboarding processes, and access controls for cloud-based applications.- Implement identity and access management (IAM) best practices to enhance security.-Contributed to the development and execution of Security Awareness Training programs for ShareLook users.-Participated in implementing, enforcing, and maintaining cloud security… Show more As a cloud support engineer, I have the following responsibilities.User Management.-Administer user accounts, permissions, onboarding and offboarding processes, and access controls for cloud-based applications.- Implement identity and access management (IAM) best practices to enhance security.-Contributed to the development and execution of Security Awareness Training programs for ShareLook users.-Participated in implementing, enforcing, and maintaining cloud security controls and strategies aligned with best practices.Identity and Access Management (IAM)-Designing and implementing IAM roles and policies, defining granular access controls for different user groups within ShareLook.-Monitoring IAM activity and access patterns, identifying potential anomalies and unauthorized access attempts.-Design and implement IAM solutions, ensuring least privilege access and compliance.Monitoring and Logging-Configured and maintained cloud monitoring solutions (Grafana) for ShareLook applications and infrastructure on AWS.-Analyzing metrics and logs to identify performance bottlenecks, operational issues, and potential security threats.-Analyzed AWS billing data to identify opportunities for cost optimization and resource utilization improvements using right-sizing, spot instances, and automated scaling.Technical Support-Provide technical support to internal teams, resolving issues related to cloud services.-Serve as a point of contact for troubleshooting and resolving cloud-related incidents. Show less

These are my current roles as the QA Lead at Sharelook:-Leadership and Management: Leading the software QA team, managing test schedules, and enhancing team efficiency for continuous improvement.-Test Planning and Strategy: Collaborate with cross-functional teams to develop comprehensive test plans and strategies based on project requirements and specifications.-Regression and Automated Testing: Identify opportunities for automation, develop and maintain automated test… Show more These are my current roles as the QA Lead at Sharelook:-Leadership and Management: Leading the software QA team, managing test schedules, and enhancing team efficiency for continuous improvement.-Test Planning and Strategy: Collaborate with cross-functional teams to develop comprehensive test plans and strategies based on project requirements and specifications.-Regression and Automated Testing: Identify opportunities for automation, develop and maintain automated test scripts to streamline testing processes and enhance test coverage as well as conduct regression testing.-Defect Identification and Reporting: Identify, document, and track software defects using Jira, ensuring accurate reporting and classification of issues for efficient resolution.- Gathering and analyzing product requirements: Partnered with product owners and developers to clearly understand requirements, resulting in great alignment between testing efforts and product goals.-User Acceptance Testing (UAT) Support: Assist in facilitating UAT by providing necessary testing support, guidance, and training to end-users, ensuring their feedback is captured and addressed.-Documentation: Maintain accurate and up-to-date testing documentation, including test plans, test cases, test data, and test results.-Test Case Design and Execution: Create detailed, comprehensive, and well-structured test cases and test scripts to effectively validate software functionality, performance, and usability.-Feedback: Execute test cases, analyze results, and document findings, providing clear and concise feedback to the development team. Show less

‣Created test cases covering functional, non-functional, and edge case scenarios, leading to a significant decrease in bug introduction rate.‣Proactively identified, reported, and tracked bugs using Jira with detailed information and reproducible steps, facilitating faster resolution by developers.‣Rigorously tested bug fixes to ensure complete resolution, contributing to improvement in product stability and customer satisfaction.‣Collaborated with product owners and… Show more ‣Created test cases covering functional, non-functional, and edge case scenarios, leading to a significant decrease in bug introduction rate.‣Proactively identified, reported, and tracked bugs using Jira with detailed information and reproducible steps, facilitating faster resolution by developers.‣Rigorously tested bug fixes to ensure complete resolution, contributing to improvement in product stability and customer satisfaction.‣Collaborated with product owners and developers to clearly understand requirements, resulting in great alignment between testing efforts and product goals.‣Shared test results and identified gaps with development teams, enabling improvement in product features and user experience.‣Kept stakeholders informed through consistent progress reports and insightful testing feedback, contributing to project alignment and understanding.‣Proactively unearthed critical bugs through meticulous manual testing, leading to improvement in product release quality.‣Developed troubleshooting strategies while providing advanced system-level technical support, user training, and case escalation management. Show less

The following were my roles as a freelancer at Utest.‣ Wrote and executed test cases to verify the functionalities of various features.‣ Performed various types of tests (regression, smoke, exploratory)‣ Logged bugs and included detailed steps to reproduce for quicker fixes.‣ Effectively planned my workload, prioritized tasks, and met deadlines, showcasing my dedication and self-reliance.‣ Expanded my knowledge and skillset through online resources, workshops, and personal… Show more The following were my roles as a freelancer at Utest.‣ Wrote and executed test cases to verify the functionalities of various features.‣ Performed various types of tests (regression, smoke, exploratory)‣ Logged bugs and included detailed steps to reproduce for quicker fixes.‣ Effectively planned my workload, prioritized tasks, and met deadlines, showcasing my dedication and self-reliance.‣ Expanded my knowledge and skillset through online resources, workshops, and personal experimentation.‣ Actively participated in the uTest community and networked with other testers. Show less

Maintained database by entering new and updated customer and account information.Prepared source data for computer entry by compiling and sorting information.Established entry priorities.Processed customer and account source documents by reviewing data for deficiencies.

The following were my roles at NHC• Support the IT team in maintaining hardware, software, and other systems.• Set up, configuration, and maintenance of computers, mobiles, hardware, systems, and applications• Assist with troubleshooting issues and provide technical support.• Development and maintenance of software applications• Installation and maintenance of computer networks (WAN and LAN)• Ensure availability of computer systems and infrastructure• Organize and… Show more The following were my roles at NHC• Support the IT team in maintaining hardware, software, and other systems.• Set up, configuration, and maintenance of computers, mobiles, hardware, systems, and applications• Assist with troubleshooting issues and provide technical support.• Development and maintenance of software applications• Installation and maintenance of computer networks (WAN and LAN)• Ensure availability of computer systems and infrastructure• Organize and maintain IT resources.• End user support• Any other duties as assigned by the immediate supervisor Show less