Robert Kluckner Email & Phone Number

Innsbruck, At

Jenbach, Tirol, Österreich

− I manage global supply chain After Sales including service global spare parts order management, fulfilment, service contract management, demand planning, warehousing, and transport management, ensuring operational efficiency− I hold P&L responsibility for the execution, financial and operational performance of over 2000 multi-year service agreements and transactional parts sales, driving profitability and operational success− I ensured operational rigor by maintaining optimal… Show more − I manage global supply chain After Sales including service global spare parts order management, fulfilment, service contract management, demand planning, warehousing, and transport management, ensuring operational efficiency− I hold P&L responsibility for the execution, financial and operational performance of over 2000 multi-year service agreements and transactional parts sales, driving profitability and operational success− I ensured operational rigor by maintaining optimal inventory levels to meet customer demand and company targets− I direct a team of seven direct reports and more than 150 employees, overseeing performance appraisals, professional development, and talent acquisition− I monitor and improve customer satisfaction− I implemented pro active order management strategies, including reorganizations, to optimize customer order behaviour− I introduce new IT- and Digital solutions to enhance business operations and collaborations like a Transport Management System, improving logistics efficiency and visibility− I optimize spare parts forecasting and service inventory management across global warehouses− I develop core management return logistics, enhancing cost savings and efficiency− I have the P&L responsibility for the End2End After Sales Supply Chain− I ensure operational rigor to maintain an On-Time in Full (OTIF) rate of over 95% based on customer requested dates by managing optimal inventory levels− I continously monitor and improve customer satisfaction Show less

Jenbach

− Led cross functional project together with external consultants to drive Service Supply Chain excellence− Established optimal warehouse footprint and solutions together with 3PL warehouse providers− Developed new and stable demand planning solution− Create a seamless customer order management organization including seamless processes− Develop the future spare parts distribution network− Optimized global inventory levels to balance service efficiency and… Show more − Led cross functional project together with external consultants to drive Service Supply Chain excellence− Established optimal warehouse footprint and solutions together with 3PL warehouse providers− Developed new and stable demand planning solution− Create a seamless customer order management organization including seamless processes− Develop the future spare parts distribution network− Optimized global inventory levels to balance service efficiency and cost-effectiveness− Collaborated with regional teams to ensure the alignment of supply chain strategies with local market needs and operational goals Show less

Jenbach

− Led the divestiture process from GE Power, ensuring a smooth transition− Minimized business disruption during the transition through careful planning and execution− Directed cross-functional teams to develop and implement new processes for INNIO− Successfully replaced GE systems with INNIO's own systems within the established deadlines− Established and managed a Project Management Office (PMO) to oversee the transformation processand ensure alignment with strategic goals

Jenbach

− Led a team of four Lean Six Sigma Black Belts to drive continuous improvement projects− Managed a team of four Kaizen specialists to improve shop floor operations− Prepared the implementation of the Lean Six Sigma program for the newly independent companyne company

Jenbach, Tirol, Österreich

− Directed the business unit overhaul and repair, including customer inquiries, negotiations, order management, manufacturing and assembly operations, transport and financial controlling including billing− Managed HSE regulations for the shop floor operations− Ensured compliance − Led and developed team of over 100 employees, fostering continuous improvement and growth

Jenbach, Tirol, Österreich

− Evaluated customer-driven change requests after order handover, ensuring alignment with bothcustomer needs and operational capabilities− Coordinated feasibility assessments and decisions with cross-functional teams− Managed production planning and scheduling for Chinese assembly operations

Jenbach, Tirol, Österreich

− Implemented the ERP system “Oracle eBusiness Suite R11,” optimizing supply chain processes andensuring integration across departments− Established new ERP-driven planning processes for Sales & Operations Planning (S&OP), productionplanning for new units, and material planning for both production and services− Collaborated with implementation partners to ensure efficient and effective ERP processes− Trained all users on the new systems and processes, ensuring smooth… Show more − Implemented the ERP system “Oracle eBusiness Suite R11,” optimizing supply chain processes andensuring integration across departments− Established new ERP-driven planning processes for Sales & Operations Planning (S&OP), productionplanning for new units, and material planning for both production and services− Collaborated with implementation partners to ensure efficient and effective ERP processes− Trained all users on the new systems and processes, ensuring smooth adoption across teams− Implemented end-to-end item master processes Show less

Jenbach, Tirol, Österreich

− Ensured parts material supply for GE Jenbachers After Sales Business− Implemented After Sales specific demand and supply planning methods− Introduced OTIF calculation to drive continuous improvements

Telfs

− Implemented S&OP process in IT environment− Supported in implementing a multi model flow line for Liebherr in Telfs

Di (Fh), Industrial Management

Ing, Wirtschaftsingenieurwesen