Robert Knight Email & Phone Number

Roanoke, Virginia Area

• Prepare and execute Marketing plans in order to maximum ticket revenue and event exposure• Negotiate, organize, and purchase ad buys for upwards of 100 shows a year • Manage full time employees in department and assist them in reaching goals and optimizing performance• Create and place show advertisements with different media outlets• Assist in the development and design of all facility advertising, marketing and collateral materials• Update and maintain website, eblast and in venue assets• Present weekly activity, event, and sales status report to General Manager• Develop and maintain relationships with area media partners and industry concert promoters • Implement and administer public relations model• Plan, organize, and coordinate all public relations efforts • Solicitation and development of contracts for media buys and promotional proposals• Manage and maintain Marketing and Sales Department budget• Conduct a variety of industry related studies & advertising to recommend and implement best business practices for the department• Act as event manager on duty for selected events • Maintain and create detailed media budgets and settlement reconciliations

Roanoke, Virginia Area

• Managed building wide projects that generated outside sources of revenue for the company• Responsible for the overall management of the Box Office, including hiring, training, and discipline of FT/PT staff; daily processing of payments, refunds and credits for all Berglund Center Events • Implemented new ticket office functions to improve the customer service experience • Worked directly with upstart hockey franchise to implemented ticketing functions for their inaugural season and beyond• Chairman of the company wide employee appreciation program that included a monthly publication and on ice employee recognition• Implemented new age technology such as the mobile ticketing service• Developed internship program with Roanoke College• Managed a budget of over 100,000 for the ticket office department• Designed two different ticket stocks for the department

Houston, Texas Area

• Transitioned ticketing Systems from Paciolan to Ticket Master• Coordinate with promotors of outside events. I.E concerts and performing arts• Responsible for the overall management of the Box Office, including hiring, training, and discipline of FT/PT staff; daily processing of payments, refunds and credits for all UH ticketed events• Coordinate the creation of events in Paciolan (e.g. season ticket plans, partial plans, single game events and promotional events and vouchers)• Assist with relocation efforts and inventory management for new sales of full season and partial plans. Managed the distribution of tickets• Support sales & service staff throughout all sales efforts (invoice printing, account setup and report generation). Provide monthly, weekly and or daily reports regarding sales and attendance, etc. as necessary Create reports for Internal Audit, External Ops, and University administration • Implemented Access management • Responsible for the ordering of ticket stock and will call envelopes. • Responsible for event day management, including access management, ticket sales and customer issues• Implementing policy and procedures for a Ticket Office in new football stadium• Knowledge of AAC and NCAA rules and regulations as related to student-athlete and ticket distribution in ordinance with compliance.

Houston, Texas Area

• Transitioned ticketing Systems from Paciolan to Ticket Master• Coordinate with promotors of outside events. I.E concerts and performing arts• Responsible for the overall management of the Box Office, including hiring, training, and discipline of FT/PT staff; daily processing of payments, refunds and credits for all UH ticketed events• Coordinate the creation of events in Paciolan (e.g. season ticket plans, partial plans, single game events and promotional events and vouchers)• Assist with relocation efforts and inventory management for new sales of full season and partial plans. Managed the distribution of tickets• Support sales & service staff throughout all sales efforts (invoice printing, account setup and report generation). Provide monthly, weekly and or daily reports regarding sales and attendance, etc. as necessary Create reports for Internal Audit, External Ops, and University administration • Implemented Access management • Responsible for the ordering of ticket stock and will call envelopes. • Responsible for event day management, including access management, ticket sales and customer issues• Implementing policy and procedures for a Ticket Office in new football stadium• Knowledge of AAC and NCAA rules and regulations as related to student-athlete and ticket distribution in ordinance with compliance.

Lansing, Michigan Area

• Provide customer service at the window and over the phone, processing season ticket and individual game orders, as well as problem solve and answer various inquiries using the Paciolan ticketing system• Proficient with CRM, Advance, Advantage, Printronix, and Boca printing systems• Promote the benefits of being a Spartan Fund Donor and/or season ticket holder to potential customers; answer donor inquiries as related to optional seat selection process for Football, Men’s Basketball, and Hockey as well as season-to-season benefits such as parking and away-game ticket orders• Knowledge of Big Ten Conference and NCAA rules and regulations as related to student-athlete and ticket distribution in ordinance with compliance. • Responsible for game day ticket sales, will call and player guest ticket distribution for all varsity and Olympic ticketed sports as well as the use of www.playerguest.com and www.passlists.com to provide complimentary tickets.• Daily reconciliation of voided tickets and preparation for internal audit. • Event supervisor for selected Olympic sporting events, including reconciliation and all related reporting. • Process and package away game and post-game tickets; ensuring accuracy and quality controls.• Updating I profiles to correctly reflect the ticket office internal calendar• Creating ticket maps and manifest using Paciolan• Settle daily and monthly revenue reports for internal auditing purposes

Charlottesville, Virginia Area

• Answered requests for information received via telephone, email, internet, standard mail and face to face at the customer service windows• Responsible for the guest service window at all home Football and Men’s Basketball games where problem solving in a fast past environment was the main objective• Performed customer service and administrative duties in an effort to achieve operational excellence• Provided exemplary customer service to Donors, Alumni, Sports Program Season Ticket Holders, University Staff, student-athletes, students, and fans that wish to purchase sports game and athletic event tickets• Assisted in efforts to maximize ticket sales revenue• Communicated information relating to sports program schedules and ticketing timelines• Ensuring adherence to ACC, NCAA and University policies and procedures

Johnson City, Tennessee Area

• Daily preparation of the ballpark prior to each home game• Executed of all on field promotions• Assisted with concessions operations including food prep, sales and inventory• Operate or assist in operating the ticket office and merchandise store including sales• Assisted with the community relations including player and mascot appearances

Master Of Business Administration - Mba, Marketing

Bachelor Of Science (Bs), Sports Management

Activities and Societies: Cardinal Key Honor Society Member, Ambassador of Virginia Intermont CollegeBachelors Degree of Sports Management.

Bachelor Of Science (Bs), General Studies