Tech Mahindra – Sr Technical Support Engineer . 26th October 2019 till January 2021Job Description:Communication with customers for technical application support, both verbal & writtenResetting the Password using AD, Unlock the A/C, Create user Profile . Etc..Researching, diagnosing, troubleshooting and identifying solutions to resolve application issuesTaking ownership of customer issues reported and seeing problems through to resolutionFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure all issues are properly logged in ticketing toolsProvides answers to clients by identifying problems; researching answers; guiding client through corrective stepUpdating self-help documents so customers/employees can try to fix problems themselves.Taking ownership and helping new joiners within the organization to setup their A/c on Laptop & Desktop. Applications & Software:- Cisco Finesse, IT Assist / Services Desk , UAM , My Access ,Citrix Jarvis, Opam Etc.Company: Trinity Enterprises. Duration: 28th Feb 2007 to Present Designation: Senior Hardware Engineer (Freelance)JOB RESPONSIBILITY Configuring as well as troubleshooting of Desktop & Laptops, remotely & Onsite. Configure Wireless & Data card Installation on Laptop. Crimp & punching network cables & troubleshooting network problem. On Call Technical support. Installations of various operating systems like, Win 98, Win 2000, Win XP Professional, Win 7, Win 8 and Win 10. Installing Troubleshooting. Installing Drivers & Various Software as per User requirement.
