Robert Kumar Email & Phone Number

Pune, Maharashtra, India

• Communication with customers for technical application support, both verbal & written• Resetting the Password using AD, Unlocking the A/C, Create a user Profile. Etc.• Researching, diagnosing, troubleshooting, and identifying solutions to resolve application issues• Taking ownership of customer issues reported and seeing problems through to resolution• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure all issues are properly logged in ticketing tools• Provides answers to clients by identifying problems; researching answers; guiding client through corrective step• Updating self-help documents so customers/employees can try to fix problems themselves.• Taking ownership and helping new joiners within the organization to set up their A/c on Laptop & Desktop.

Pune/Pimpri-Chinchwad Area

Diagnose and Troubleshoot Mobile Software and Hardware problems and help our customers install applications and programs and use The Optimal Services. Setting up the APN setting of the Phone, Hard Reset the Phone, Delete Cache, Factory, and Hard Reset.Document the entire conversation for further use. Probe Customers with relevant questions for further assistance to rectify the issues.

Pune/Pimpri-Chinchwad Area

• Communication with customers for technical application support, both verbal & written• Resetting the Password using AD, Unlocking the A/C, Create a user Profile. Etc.• Researching, diagnosing, troubleshooting, and identifying solutions to resolve application issues• Taking ownership of customer issues reported and seeing problems through to resolution• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure all issues are properly logged in ticketing tools• Provides answers to clients by identifying problems; researching answers; guiding client through corrective step• Updating self-help documents so customers/employees can try to fix problems themselves.• Taking ownership and helping new joiners within the organization to set up their A/c on Laptop & Desktop.

Bachelor Of Commerce - Bcom, Business/Commerce, General, 1St Class

Correspondence

Ssc