I am a client-focused professional with a proven track record of connecting with people from all backgrounds. With a strong work ethic and the ability to meet and exceed targets, I take pride in maintaining a positive attitude and consistently achieving set goals. Currently undergoing business analysis training, I am actively seeking opportunities in the IT or tech industry to further enhance my skills and take them to the next level. My diverse experience includes roles as a Supporter Care Coordinator for the Royal British Legion, an SIA Door Supervisor with SGL, and positions in customer service, call centre operations, and delivery services. I am adept at effectively communicating with stakeholders, providing exceptional customer service, and resolving conflicts. My organized approach, adaptability, and ability to work under pressure have contributed to my success in previous roles. Additionally, I possess strong skills in time management, conflict resolution, and people management.