Robert Lang Email & Phone Number

Satellite Beach, Fl, Us

Satellite Beach, Florida, United States

Consultant for various project teams at professional services firms that require additional knowledge and expertise regarding payment projects both domestic and cross border. Topics includes all payment related activities, call center management, software vendors in the financial space, and customer service procedures.

Novato, California, United States

SVP-Project Operations Manager- Re-assigned due the end of the Bank of America/Fiserv partnership that created Bank of America Merchant Services Group (BAMS), I lead a team of 12 financial associates in a newly created PPP Forgiveness Triage department, mitigating complex issues (fraud, bankruptcy, etc.) with Bank SMB Clients regarding their PPP Forgiveness Loans (Covid related) from a call center of remote employees. Multiple PPP related projects then ensued to include higher security projects, working directly with the SBA, and escheatment projects internally.• Team Lang was top rated in cases processed ($512 M in loans), lowest internal turnover, compliance accuracy, and customer service ratings. • Awarded special assignment clearance for direct SBA database access project.• Processed 200 escheatment cases per week with 99% accuracy rate.

Palo Alto, Ca

VP-International Transaction Solutions Specialist – Responsible for projects related to the progressive growth of international transaction processing (CNP & eComm) for Commercial or Large Corporate sized clientele. • Oversaw global activities of 60+ Business Consultants through the entire project cycle from initial currency solutioning to live testing, including credit approval, Sponsor banking, and int’l regulations associated with international transactions (KYC, etc.) for Europe and Pan Pacific regions. • Oversight of 25-35 payment projects simultaneously, delivering excellent results• Expertise in all payment sectors, including all card present and CNP (US card and debit brands (Visa, M/C, AMEX, Discover).• Project experience with 3DSecure, Payment Vendors, and KYC requirements. • Strong international payment options expertise, including currency conversion (FX), fraud prevention, virtual terminal, international cross border and interchange fees, and processes/data compliance laws associated with international processing. • 100%+ performance to goal achieved 2015-2020.

Novato, Ca

Working in a partnership with the Bank of America Merchant Services (BAMS) group, I serve as the E-commerce payment director for BAMS domestic and international merchants, developing full scale international ecommerce acquiring solutions. I consult and develop programs to include Gateway solutions, Domestic E-Commerce (CNP) and International Solutions (FX Conversion, Global Acquiring, Tokenization, and fraud prevention tools to optimally minimize merchant risk and maximize their profitability. Acquiring and boarding processes in direct and various API modes are also analyzed and recommended as well as mobile commerce options and PCI compliance tools.

Pleasanton, Ca

Client services provider at the C-Level to payment and credit card related companies as well as financial institutions that are West Coast based. Service includes providing research and market projections related to mobile, omnichannel financial services, security (including risk and fraud), and payments (virtual, credit cards). Initiate research projects, webinars, and speaking engagements to both new and existing clients.

Client liaison to all the Fiserv SaaS resources for financial institutions on the west coast. Core and cross selling of multiple financial products that pertain to retail banking, including on-line and mobile payments. Project manager on new product implementations to ensure client satisfaction and completion.

Sausaltio, Ca

•Directed sales targeting national retailers and banks for electronic payments transactions. SaaS includes payment verification, fund identification, centralization, and lock box products. Heavy treasury management, finance, and loss prevention interface at C level. •Primarily a Tier 1 closer with 3 year contract values of 300K-4M annually, company sales goals in excess of 6M annually attained in 7 of 9 years. •Trade show coordinator/attendee and guest speaker to national retail associations. •Heavy interface with senior management in developing and delivering products, support, and incentives, customized to industry specific clients.•Managed sales department and independent sales agents (ISO’s), (VARs).

Bachelor'S Degree, Business/Commerce, General

B.S, Business Administration

Activities and Societies: Student Senate -Senator for the College of BusinessSenator for the College of Busniness in Student government.