Robert Lang Email and Phone Number
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A career fintech professional with extensive experience in both internal banking projects and global payment transactions. Partnered closely with other cross functional thought leaders from sales, operations, legal, 3rd party vendors, and product marketing to perform secure, successful outcomes internally and globally.
Montecito Chiropractic Ctr
View- Website:
- montecitochiropractic.com
- Employees:
- 2
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Senior ConsultantMontecito Chiropractic CtrSatellite Beach, Fl, Us
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Senior ConsultantGerson Lehrman Group, Inc Jan 2024 - PresentSatellite Beach, Florida, United StatesConsultant for various project teams at professional services firms that require additional knowledge and expertise regarding payment projects both domestic and cross border. Topics includes all payment related activities, call center management, software vendors in the financial space, and customer service procedures.
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Vp-Senior Operations ManagerBank Of America Jul 2020 - Dec 2022Novato, California, United StatesSVP-Project Operations Manager- Re-assigned due the end of the Bank of America/Fiserv partnership that created Bank of America Merchant Services Group (BAMS), I lead a team of 12 financial associates in a newly created PPP Forgiveness Triage department, mitigating complex issues (fraud, bankruptcy, etc.) with Bank SMB Clients regarding their PPP Forgiveness Loans (Covid related) from a call center of remote employees. Multiple PPP related projects then ensued to include higher security projects, working directly with the SBA, and escheatment projects internally.• Team Lang was top rated in cases processed ($512 M in loans), lowest internal turnover, compliance accuracy, and customer service ratings. • Awarded special assignment clearance for direct SBA database access project.• Processed 200 escheatment cases per week with 99% accuracy rate. -
Vp, International Ecommerce Solutions-West Coast/Southwestern United StatesBank Of America Merchant Services Feb 2017 - Jul 2020Palo Alto, CaVP-International Transaction Solutions Specialist – Responsible for projects related to the progressive growth of international transaction processing (CNP & eComm) for Commercial or Large Corporate sized clientele. • Oversaw global activities of 60+ Business Consultants through the entire project cycle from initial currency solutioning to live testing, including credit approval, Sponsor banking, and int’l regulations associated with international transactions (KYC, etc.) for Europe and Pan Pacific regions. • Oversight of 25-35 payment projects simultaneously, delivering excellent results• Expertise in all payment sectors, including all card present and CNP (US card and debit brands (Visa, M/C, AMEX, Discover).• Project experience with 3DSecure, Payment Vendors, and KYC requirements. • Strong international payment options expertise, including currency conversion (FX), fraud prevention, virtual terminal, international cross border and interchange fees, and processes/data compliance laws associated with international processing. • 100%+ performance to goal achieved 2015-2020.
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International Ecommerce Solutions SpecialistFirst Data Corporation Jul 2014 - Feb 2017Novato, CaWorking in a partnership with the Bank of America Merchant Services (BAMS) group, I serve as the E-commerce payment director for BAMS domestic and international merchants, developing full scale international ecommerce acquiring solutions. I consult and develop programs to include Gateway solutions, Domestic E-Commerce (CNP) and International Solutions (FX Conversion, Global Acquiring, Tokenization, and fraud prevention tools to optimally minimize merchant risk and maximize their profitability. Acquiring and boarding processes in direct and various API modes are also analyzed and recommended as well as mobile commerce options and PCI compliance tools. -
West Coast Relationship ManagerJavelin Strategy & Research, A Division Of Greenwich Associates, A Division Of Greenwich Associates Apr 2013 - Jul 2014Pleasanton, CaClient services provider at the C-Level to payment and credit card related companies as well as financial institutions that are West Coast based. Service includes providing research and market projections related to mobile, omnichannel financial services, security (including risk and fraud), and payments (virtual, credit cards). Initiate research projects, webinars, and speaking engagements to both new and existing clients. -
Senior Executive ManagerFiserv Premier Group Feb 2011 - Apr 2012Client liaison to all the Fiserv SaaS resources for financial institutions on the west coast. Core and cross selling of multiple financial products that pertain to retail banking, including on-line and mobile payments. Project manager on new product implementations to ensure client satisfaction and completion.
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Director Of SalesFiserv Check Recovery Solutions Feb 2002 - Feb 2011Sausaltio, Ca•Directed sales targeting national retailers and banks for electronic payments transactions. SaaS includes payment verification, fund identification, centralization, and lock box products. Heavy treasury management, finance, and loss prevention interface at C level. •Primarily a Tier 1 closer with 3 year contract values of 300K-4M annually, company sales goals in excess of 6M annually attained in 7 of 9 years. •Trade show coordinator/attendee and guest speaker to national retail associations. •Heavy interface with senior management in developing and delivering products, support, and incentives, customized to industry specific clients.•Managed sales department and independent sales agents (ISO’s), (VARs).
Robert Lang Skills
Robert Lang Education Details
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Oak Ridge High School, University Of Central FloridaBusiness/Commerce, General -
Business Administration
Frequently Asked Questions about Robert Lang
What company does Robert Lang work for?
Robert Lang works for Montecito Chiropractic Ctr
What is Robert Lang's role at the current company?
Robert Lang's current role is Senior Consultant.
What is Robert Lang's email address?
Robert Lang's email address is bo****@****qas.com
What is Robert Lang's direct phone number?
Robert Lang's direct phone number is (207)-883*****
What schools did Robert Lang attend?
Robert Lang attended Oak Ridge High School, University Of Central Florida, University Of Central Florida.
What are some of Robert Lang's interests?
Robert Lang has interest in Tennis, Golf, Animal Welfare, Economic Empowerment.
What skills is Robert Lang known for?
Robert Lang has skills like Management, Strategic Partnerships, Banking, Sales Management, Contract Negotiation, Strategic Planning, Business Development, Crm, Saas, Customer Service, Retail, Salesforce.com.
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