Robert Larkin Email & Phone Number

Greater Atlanta Area

Supporting and leading Information Security, Policy and Regulatory Compliance, and Governance efforts for the Global Technology Services (GTS) Organization. Responsibilities include coordination of team members supporting audits and regulatory requests for evidence. Leading cross-function teams responsible for the collaboration, communication, and management of Audit Support Issue Remediation, and Evidence retention and submission. Supporting Security Risk Extension submission and managing remediation milestones, timelines, and remediation compliance efforts. Responsible for leading the Compliance team’s efforts for the development of workflows and quality process policies. Providing technical support to team members, internal control framework interpretation, evidence evaluation, and self-assessment support. Reviewing evidence and artifacts prior to submission to regulatory agencies. Responsible for reviewing, developing, implementing, and tracking remediation plans, audit engagements, and remediation milestones. Coordination of and facilitation of evidence organization, storage, and archive functions. Coordination of and communication of success and reporting of obstacles preventing success to CIO and executive leadership. GTS Organization Liaison to various Risk Controls, Technical, Business, and Regulatory Partners.

Atlanta

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

• Leading Software Quality Assurance efforts for Domestic and International Applications• Support rapid Agile Lifecycle releases with high quality• Support Business objectives and provide the QA team with insight for new product development and enhancements. • Establishing policies, procedures while setting strategic objectives for the Quality Assurance Department.

Greater Atlanta Area

• Leading Software Quality Assurance efforts for 4 business units• Managing 12 onshore resources, 3 leads, 1 offshore Manager, 48 offshore resources• Facilitated the implementation of the QA Team using Rally, setting minimum standards for test case design, execution, defect tracking and defect resolution• Facilitated the creation of reports to track individual team members efforts• Improvements resulted in lowing code deployment back outs to Zero in 3rd and 4th quarters over previous quarters where code back occurred in multiple business units production deployments• Reduced production issues due to testing errors from 12 per release to 3 per release in 2013, with 1 production issue attributed to QA in the 1st and 2nd quarter of 2014• Increase defects found during quarters from 50 to 75 per quarter to over 200 in 1st and 2nd quarters 2014• Increased test cases created in Rally from 200 per release to over 2500 per quarter for new development, regression test cases were increased from 400 to 500 per release to over 5000 per release• Perception of the QA team was increased through better communication of estimated start and finish dates• Implemented automation efforts Jan 2014

Columbus, Georgia Area

• Managed Testing efforts for 5 production applications • Managing 2 offshore vendors providing QA Resources via SOW’s• Managing 2 Managers, 6 onshore resources, 13 offshore resources• Set standards for Testing efforts to be tracked in Test Link and Defect tracking via Jira• Improved code being deployed to production through standardizing defect creation process

• Was promoted from QC Administrator to IS Development Manager to IS Development Director• Managed as many as 5 Managers, with 53 Individual Contributors and 11 applications in the US, Mexico, Canada, France, and India• Managing off shore vendors • Implemented process and procedures which resulted in reducing Production Defects from 15 per release to .5 per release• Increase test repository providing over 3000 regression test plan per Integrated Release• Implemented automated testing effort using QTP resulting in 1600 test cases executed each time code was introduced to the Test Environment• Implemented and facilitated the development of an intranet dashboard solution for none test team members to obtain real time data on the testing effort, resulting in reducing licensing cost by 50%

In this role I work closely with our clients in the State of Alabama, State of Mississippi and Southwestern Georgia. Meeting with clients to determine their resource needs and wants, and then converting those needs into resource requisitions for recruiters to locate said resources.

In this role I am responsible for the South East Regions efforts from a Quality and Testing Services (QTS) prospective. I work directly with the Branch Managers and Account Managers in the region when they are working with a client to fill QTS requisitions. In the first six months of 2006 my efforts resulted in the region exceeding the goals by 188%. This was accomplished by setting goals and focusing daily on them to ensure that we were meeting the measurements.

Responsible for QA of Software enhancements on the Commercial Card Platform.

Counterfeit Credit Card Investigator for Western Region.

Training staff on internal and external investigation methods, including fraud, forgery, retail theft. Develop and implement interviewing techniques, deployment of CCT Surveillance Systems. Responsible for worthless paper losses, personnel schedules, new employee training.

Bachelor Of Science - Bs, Itsm

Business Administration And Management, General