Robert Leclair Email & Phone Number

Worked with contracting agency, LAZ Healthcare Services to provide management of valet parking service and front lobby Customer Service Rep. (Concierge). Duties include daily scheduling, personnel management, staffing, conflict resolution with a high degree of focus on Customer Service and satisfaction designed to increase HCAHPS Scores.

Protected life and property by securing access to patrolling, and de-escalating conflict at regional hospital. Logged all observations and incidents for long term retention. Provided helpful Customer Service and assisted visitors with directions and/or information and other duties.

Cleaned, maintained and repaired state roads and highways to ensure public safety. Operated snow plows and other snow removal equipment during winter months to keep surfaces clear of snow and ice. Followed safety protocols at all times.

Supervised, counseled, and ensured safety of offenders in housing units and administrative or punitive segregation. Maintained control and discipline using verbal de-escalation, physical restraint and/or retraining devices. Used excellent written and verbal communication skills to build rapport with fellow officers and offenders to support effective rehabilitation efforts. Documented all activity for retention and use in future proceedings. Followed strict safety and security protocols at all times.

Provided direct patient care services, accurately documented in patient chart including providing clear, concise communication to Nurse/Charge Nurse on patient progress. Maintained clean and sterile environment, changed dressings, prepped patient for radiologic exams, collected specimens and transported to laboratory, provided quality patient and family focused support to the healthcare team.

Protected life and property by securing access to patrolling, and de-escalating conflict at regional hospital. Logged all observations and incidents for long term retention. Provided helpful Customer Service and assisted visitors with directions and/or information and other duties.

Leveraged martial arts experience and expertise (4th Level Black Belt) to oversee daily operations, used marketing skills to attract new students, instruct students, maintain facilities, and coordinate community/business partnerships. Developed hundreds of students, including local and regional champions.

Delivered and collected letters or parcels from residences, commercial buildings, and government locations. Greeted and maintained warm relationships with route customers.