• Manage and mentor a team of four Business Analysts.• Participating in pre-sales meetings and performing demo sessions for new prospects.• Performing demo and training sessions for existing customers.• Working on multiple concurrent consulting engagements, providing guidance and input as required to ensure progress and achieve the project objectives.• Managing multiple concurrent ongoing projects to meet customer deadlines and objectives.• Collecting and analyzing customer information and formulating the scope and strategies for solution implementation.• Working closely with internal and external stakeholders, solution architecture, and the development team to determine the best solution.• Prepare, edit, and maintain workflows, processes, training, and work specification documentation.• Performing solution configuration and creating Functional Design Documents (FDD).• Testing and validating system configuration and customizations.• Conducting requirements review and solution walkthrough sessions.• Providing end-user training and support.

• Providing Dynamics 365 FO business system end-user support, specializing in Project Management, Sales and Procurement• Reviewing and redesigning business processes, according to industry best practices• Defining configuration specifications and business analysis requirements• Working with internal staff and external vendors on new system implementations and current system updates or upgrades• Assisting with data importing, exporting, and data analysis for multiple teams in the organization• Creating test scripts and conducting quality assurance testing for IT business system updates• Working closely with Microsoft to resolve issues found during testing – worked on 100+ Microsoft tickets• Providing end-user training on Dynamics 365 FO• Evaluating opportunities to improve business processes and system workflows• Leading various projects within the organization including Shopify POS, PCI analysis

• Managed nine Microsoft Dynamics AX 2009 ERP system implementation projects at MIS's subsidiaries across eight countries, giving the company management a full picture of the company’s performance• Implemented projects of 40 – 200+ man-days and $10K – $100K, on-time and on-budget delivery of the projects• Managed the entire software implementation life cycle, including gathering requirements, authoring specifications, building task lists, prioritizing, performance monitoring, defining business logic for various sales and internal processes• Conducted change management for the organization to ensure successful adoption, including proactive communications, training, user feedback, direction and support• Analyzed business and technical requirements and objectives, provided recommendations for a solution and an ongoing support• Documented technical specifications, processes, and published reports as necessary• Defined, led and tested system developments for an external developer with 50+ developments and adjustments made• Trained and supported 40+ employees in all nine subsidiaries, including remote and on-site training and support, resolved technical and user’s issues

• Managed a four-member supply planning team, responsible for inventory worth $20 million, wide knowledge of manufacturing and inventory management processes• Calculated and analyzed sales forecasts for 2,000 SKU, reviewed optimal safety stock and inventory levels based on demand, with service level 95% of products delivered to the market• Performed in-depth analysis of resource and workload planning for 9,000+ factory items, tracking raw materials and finished goods, keeping stock levels as defined by the management team• Improved the OEE from 67% to 73% through machine scheduling accuracy improvement and set-up time reduction• Extracted & analyzed reports for production load testing, presented the results to the management on a monthly basis, to assure management expectations in the production environment are met• Managed five new product launches by ensuring raw materials and products delivered on time to support product launch• Identified and solved possible risks due to supply concerns• Met with new and managed seven established subcontractors’, wide knowledge of manufacturing and inventory management processes

• Improved working methods including eliminating unnecessary activities, activities simplification, and sequencing activities properly• Built product routings and Bill of Materials for new and existing items in collaboration with the engineering team• Built work plans for nine work centers with inventory turnover worth $70M according to supply priorities• Constructed monthly presentations and presented them to company management, showing the performance of the production unit