Robert Letourneau Email and Phone Number

Storage Team Lead with hands on attitude, responsibilities include day to day operations as wells as training both US based and off-shore resources in India and Mexico on account specific components of the environment.Lead international team of engineers supporting the storage infrastructure, while providing level 3 On-call support 24/7 for the team members. Proactively monitor and analyze performance in order to troubleshoot, prevent and respond to any performance issue as they occur. Communicate monthly to the senior level management the reporting of current storage metrics including usage, consumption, and performance and capacity planning.Interface with various levels of storage users as well as management for day to day operations.Provide SAN infrastructure recommendations to management based on data and trends within the environment.Independently scope hardware refreshes with vendors and review proposal prior to approvalCo-ordinate with other groups to balance workloads based on project priorities and business needs.Storage Administrator for 6 Dell Compellent Storage arrays(1.2Pb), 2 FS8600 NAS, 2 Centera(.2Pb), FalconStor virtualization and DR replication appliances.SAN Administration (54 switches) Tan Administration (4 switches).Validate disaster recovery plans and procedures by testing data integrity during DR testing drills.

Manage various components of the day-to-day operations of the San hardware including VMAX, CX4, Brocade switch hardware and SAN cabling, employing best practices as recommended by various storage related vendors. I have created and maintained a monthly report based on EMC Control Center and SMC data to maintain tracking of storage utilization and performance data, enabling a top down view of the storage environment for top managers. Storage admin for 2 VMAX and 1 DMX4 block based storage allocations including SRDF and cloning for DEV environment covering 3 geographic locations including using EMC timefinder clones and SRDF.Local SME for Falconstor implementation of 9 nodes over three sitesPerform NAS operations including creations of MPFS as well as CIFS and NFS mounts for the server team to access.Storage admin for CX4/NS480 block based storage allocationsAssist when needed with Data Domain implementation, as well as Centera units.Research issues and questions using Primus, Powerlink, and local support resources provided by storage vendors. Create/Monitor/Communicate to the senior level management the reporting of current storage trends including usage, consumption, and performance related managed storage for all in house storage arrays. Perform on call duties as required by the schedule relevant to the storage team hardware and work all issues encountered to resolution.

Independently manage between 25 and 35 customer accounts of varying complexity and size Diagnose and resolve complex problems within the Clariion, Celerra, DMX, Centera and supported SAN switches portfolio of EMC products.Develop and manage customer relationships and assure complete customer satisfaction.Perform installations and configurations of Clariion, Celerra, DMX, Centera and all supported SAN switches.Perform code upgrades, preventive, and remedial maintenance of EMC equipment at various customer locations. Interface with OEM vendors to establish successful integration of equipment into associated systems, including technical assistance, training and coordination with sales.

Provide support for the Accounting system (SBT Pro Series) for approximately 25 in house users and 75 external users. Including all custom report writing, database maintenance, problem resolution and training. As well as 10-12 Franchisee locations with completely remote systems.Provide general network support to all users including e-mail,Network troubleshooting, print problem resolution, adding new users and providing complete support for all mobile users with laptops and related devices such as Palm, Compaq, Windows Mobile etc.Manage the sales/accounting package integration of purchased companies through completion, Including analyzing the accounting data and performing the required conversion to download their data into the current accounting system.Directed the implementation of two Citrix Metaframe server environments, hosting 105 external users and their various print and access needs to centralize the accounting system to the main office with wan links to 21 subordinate offices. Managed the deployment of a complete Win2000 Server environment (8 servers) in the main office including Exchange2000 and support for 315 e-mail accounts, and VPN access for all high level executivesFull responsibility for the telecommunications systems and related vendors.

Directed all aspects of the service side of the operation including responsibility for all computer and office equipment maintenance and upgrades, vendor relationships and warehouse management, logistics and inventory control to managing workloads for 8 route drivers and 4 service technicians