Robert Lightner Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte Metro

The Small Business Development Organization will work with the Regional Business Relationship Management team to acquire new small business customers with revenues from $2 - $10 million. Our small business development teams are charged with growing our business, developing strong relationships with centers of influences, engaging small business owners to.

Charlotte Area, North Carolina

• Lead and develop a team of Regional Relationship Mangers in the Southeast and Northeast Markets. Managed and built strong partnerships internally and externally with our Treasury Management and Small Business.
• Since taking over this team in 2014 we have increased overall revenue growth year over year. This entailed building out incredible partnerships with our Treasury, Merchant, and credit partners.
• Over the past 4 years built out specific strategy sessions with Bankers to increase credit acumen, customer conversations, and group learning within my team and the Charlotte site. Providing and overall better customer.
• Developed and built out our Small Business Lending escalations process for RBRM. Worked in depth with the senior leaders to build out this new process and cultivate it across the footprint of RBRM. The result of this.
• Worked with Ipsos UU a third-party company to strategize on how we define our vision with relationship management in Small Business with RBRM. Worked to understand perceptions of our current approach, how we are doing.
• Worked on and developed the incentive compensation plans for RBRM Bankers and RBRM Managers for 2019. This included collaboration with Finance, SBRB Leadership Team, and the Compensation Team to build out 2019’s.

• Oversee branch sales and service operations for one of the nation’s largest banks. Direct sales force of 15 employees. Conduct weekly sales meetings and daily coaching sessions to help guide each team member through.
• Manage and develop book of business of 85million in deposits and 56 million in loan base.
• Increased revenue growth and sales production year over year by 20%.
• Built a strong relationship with Mortgage Consultant to increase mortgage production from 5 million in production in 2009 to 12 million in 2011.

• Manage the overall branch portfolio for both small business and personal clients. Deepen client relationships by advising with lending, retirement, and new accounts. As an active member in the community with the.
• With the hiring of additional sales force and a specific action plans set in place our annual goals in small business lending and consumer lending were met and exceeded.
• The primary responsibility for the Personal Bankers is to develop and manage personal relationships. This was a key focus to develop existing relationships for cross sell opportunities and to increase new house holds.

As the Manager of the Branch I lead and developed a highly effective sales force. Facilitate all lending and retirement needs for Small Business owners and personal relationships. Small Business calling officer for the Westlake office worked with Small Businesses ranging around 1 million in annual sales. Manage both sales and service activities of the Key.

Norfolk, Virginia, United States