-Assisted internal and external customers with their banking needs in a fast-paced call center environment-Demonstrated leadership by providing support on our “Assist Queue” for both our Telephone and Online Banking Representatives-Assisted customers with account reconciliation-Provided tech support for Online Banking and Internet Business Banking-Filed claims on fraudulent transactions-Performed account balance transfers-Closed and replaced debit cards and released temporarily blocked cards-Cross-sold several banking products as an advocate to customer needs -Performed various account maintenancesAccomplishments: I was able to acquire many customer service and technological skills to serve Union Bank’s customers with supreme quality and to assist other customer service representatives to do the same by being a team leader on the “Assist Queue”.

-Verified vision and dental eligibility for customers and providers in a fast-paced call center environment-Gave an explanation of benefits to customers and to providers-Provided authorization to providers-Assisted with claim inquiries from customers and providers and sent claim questions or errors to the Claims Department for reprocessing-Referred customers to providers-Assisted with on the floor training of new Customer Service Representatives Accomplishments: I was able to quickly learn and excel in my position at Avesis. Because of this, I had the opportunity to train new representatives during their on-the-floor training, taking part in forming a team of skilled workers.