Sales Center Manager Carrier Enterprise (CE) – Kelowna, BC 13/11/2018 - PresentCE is a subsidiary of the largest independent HVAC/Refrigeration distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories. CE has 37 locations across Canada.Role Summary:Managing sales and warehouse staff whilst overseeing daily operations of the sales centre to achieve short-term and long-term sales and profit objectives. Developing business plans for the sales center that supports the overall region. Managing and coaching employees through individual development, training, performance reviews, hiring and orientation.

-Top Line Revenue Growth - Sales and Customer Relationship Management. Building and maintaining strong relationships and growing business with existing clients, while continually prospecting and selling to new potential clients in target markets. -Customer Appreciation. Ensuring our customers know we value their business with regular contact. -Managing Expenses – Continually seeking to find better and more efficient ways to operate the branch and reduce controllable expenses while achieving our service level and revenue goals. Negotiating agreements with suppliers and service providers and leveraging corporate buying power or relationships whenever possible.-Profitability. Achieving established profit targets through growing revenue, controlling expenses, and managing margins.-Managing all branch staff including hiring, training, and ongoing career development of new employees and performance managing as required.-Resource planning – ensuring the branch has the people, equipment, and tools necessary to deliver on the operational plan and business strategy.-Reporting. Complete, accurate and on-time reporting of key performance metrics established for the branch, including sales and prospecting activity and the use of online productivity and reporting tools as applicable.-Image. Ensuring that every aspect of the branch presents a professional image at all times, including front office appearance, warehouse cleanliness and organization, team member uniforms and grooming, and vehicle state of repair and cleanliness.-Collaborate. Regularly communicates with corporate leadership and other branches on best practices, customer wins, new opportunities, and competitive developments.- Risk and Compliance. Ensuring understanding of and adherence to all applicable laws and regulations pertaining to the operation of the business in the branch jurisdiction.-Community. Participate in and support local community events or organizations.

-responding immediately and safely to emergency calls and requests for assistance;-attending emergency incidents including fires, road accidents, floods, terrorist incidents, spillages of dangerous substances, and rail and air crashes;-rescuing trapped people and animals;-minimizing distress and suffering, including giving first aid before ambulance crews arrive;-safeguarding your own and other people's personal safety at all times;-cleaning up and checking the site after dealing with an incident;-taking time to become familiar with local streets, roads and buildings so you can respond to emergency calls with speed and efficiency;-inspecting and maintaining the appliance (fire engine) and its equipment, assisting in testing fire hydrants and checking emergency water supplies;-undertaking drills and physical training and taking part in training on techniques, use of equipment and related matters;-maintaining the level of physical fitness necessary to carry out all the duties of a firefighter;-educating and informing the public to promote fire safety by giving talks in schools and to local organizations, as well as home visits to offer advice, etc;-continuously taking courses to upgrade or specialize in multiple areas;-maintaining links with the local community.