Power revenue growth and lead daily operations with 5+ employees per shift, ensuring employee behavior aligns with company vision and policies. Oversee reporting, branch sales goal targets, building maintenance, loss prevention, and staff training as well as escalated customer service. Turned around flagging sales and poor team performance within 12 months of assuming store manager role. Serve as representative to Chamber of Commerce to build rapport and expand brand footprint in the market.Skyrocketed every KPI, securing No. 1 spot for sales, ADS, and IPT by leveraging deep knowledge base in sales and closing tactics, customer service delivery, and cross- and up-sale methodologies.Assess procedures and workflow to identify opportunities for operational process streamlining and optimization; create efficiency- and productivity-boosting processes and branch policies. Influence the execution of corporate marketing and sales strategy for new product lines, expanding target demographic and increasing customer base. Established standardized inventory control systems, monitoring and reducing risk and loss while balancing inventory levels and managing supply chain.Compile and analyze data related to target KPIs to create forecasting models and sales strategies that achieve business objectives.Ensure merchandising and product display guidelines and policies are adhered to, harnessing the power of marketing psychology to increase unit sales per customer and significantly increase upsells.Inspire culture transformation and maintain safe work environment for diverse team members, encourage feedback and continual team growth individually and as a group – reducing churn and delivering a 20% boost in retention rates.Proactively address customer concerns and develop solutions to customer complaints, leading by example and inspiring a customer-first environment to increase customer loyalty and individual spend.

Led team of 45 as sales manager, realizing impressive sales growth and uptick in team performance within months of joining team. Established sales goals and store performance objectives to boost profitability and sales while maintaining high level of customer satisfaction and excellence in customer feedback. Recruited top talent to boost spiraling sales performance of store, earned reputation for creating top-selling teams with intensive sales trainings and mentoring for incoming salespeople. Leveraged knowledge of competitor and market trends to positively impact sales and galvanize customer loyalty.Closely monitored labor trends and workflow stream to optimize productivity and improve cross selling and upsells.Established and nurtured effective working relationships with staff and customers alike, communicating and leading sales strategies and upheld high corporate expectations for revenue generation and unit per customer sales increases.

Responsible for over $10 million volume three years each in Home Textiles and Ready to Wear.Supervised staff and sales goals.Worked with buyers and planners setting assortments.