Robert M. Email & Phone Number

Tacoma, Washington, United States

Olympia, Wa

Provides technical support to small business clients, including but not limited to, 3 small financial institutions.Provide technical advice to clients when planning technology projects.

Olympia, Wa

Provided technical support for teachers, students, and administrators at New Market Skills Center in Tumwater, WA.Provided technical support for external companies having conferences or meetings on campus.

Lakewood, Wa

• Provide customers with excellent customer service, by helping them find what they need and offering suggestions to refine their ideas and create a pleasant experience. • Assist in the store with merchandise presentation, restocking, cashiering and framing as needed to maintain company standard

Tacoma, Wa

Provisioned access to CHI applications, network and data environments per security policies and operational standards. Assessed and reviewed new and existing technology infrastructure to identify key risk areas; ensures adequate levels of control are in place to address those risks. Communicated technical and operational issues clearly and concisely to management and peers.

Tacoma, Wa

Served as primary support for all staff on PC, network and telecommunications issues. Responsible for user access maintenance to network and banking systems. Worked extensively with Shoretel phone systems, including hardware and software setup/maintenance. Served as software administrator for Sophos anti-virus system including reports, virus alerts, software issues /maintenance, and software / server upgrades. Developed working knowledge of Sonicwall firewall systems and Virtual Private Networks. Served as in-house specialist for company printer maintenance. Acquired extensive experience in network/server/switch hardware setup and maintenance. Served as the IT specialist for Lanex security camera systems. Managed work requests, ensuring timely resolution to the satisfaction of the end user. Contributed toward effective team problem solving with staff, peers and management. Facilitated IT training module of New Employee Orientations.

Tacoma, Wa

Provided Help Desk service, research and training related to VISA accounts, ATM, ACH and Regulation E. Monitored and processed Inactive / Dormant accounts. Maintained quality data in banking systems to ensure accuracy of all customer and bank records. Provided technical assistance and training to Banking Operations department in regard to PC and application skills.

Tacoma, Wa

Served as primary support for all staff on telecommunications, banking, CRM, Microsoft Windows and the Office programs, policy / procedure questions, and all third party systems. Assistant project manager of the Software Testing Team for new software prior to integration; worked to detect and correct malfunctions or glitches before rollout. Managed all work requests, resolving and/or reassigning to the correct resource to ensure timely resolution for the end user. Responsible for Track It database maintenance and administration. Identified potential system enhancements, training needs and/or process improvements; worked with Business Analysts and the Training Department to implement when appropriate.

Greater Memphis Area

Supervised a team of seven help desk representatives, supporting the technical and policy/procedure needs of bank employees. Integral in transitioning the Technical Help Desk into the new NCS Department reorganization. Responsible for the coordination of work schedules and all status reports for the department.. Successfully maintained a low abandoned-call rate through supervisory tenure.

Performed First Level help desk support for bank employees.