Robert M. Email & Phone Number

Raleigh, North Carolina, United States

Mebane, North Carolina, United States

Marque360- Microsoft Gold Partner · Full-time

Mebane, North Carolina, United States

• Ensures projects are delivered in alignment with the organization’s technical standards and cloud computing enterprise architecture. • Provide outstanding project management support including monitoring and reporting on the project progress, issues, risks, and results. • Create and foster relationships with technical and non-technical stakeholders. • Drive assigned projects and take… Show more • Ensures projects are delivered in alignment with the organization’s technical standards and cloud computing enterprise architecture. • Provide outstanding project management support including monitoring and reporting on the project progress, issues, risks, and results. • Create and foster relationships with technical and non-technical stakeholders. • Drive assigned projects and take ownership for their success – both in terms of project delivery and business outcomes.• Develop accurate project timelines and resource estimates as part of the project planning process. • Responsible for managing a portfolio of complex, fast moving projects in a fast-paced cloud computing environment. Show less

Durham, Nc

• Regular engagement/collaboration with relevant IT managers to manage dependencies, integration, risks and production releases to ensure successful product delivery.• Helps drive a continuous improvement culture through effective knowledge share within IT and the broaderbusiness, fostering innovation, lean and agile practices to improve our organizational delivery capability.• Ensures post-implementation project reviews are completed to determine benefits realization and… Show more • Regular engagement/collaboration with relevant IT managers to manage dependencies, integration, risks and production releases to ensure successful product delivery.• Helps drive a continuous improvement culture through effective knowledge share within IT and the broaderbusiness, fostering innovation, lean and agile practices to improve our organizational delivery capability.• Ensures post-implementation project reviews are completed to determine benefits realization and achievement of project objectives.• Proactively identifies risks and issues while offering viable alternatives and driving mitigation plans.• Develop flexible technology solutions and services that support the ever-changing needs for the City of Durham Technology Solutions Division.• Provide insight to the Technology Solutions Director/CIO and Assistant Director regarding thestatus of each project in portfolio.• Work with Resource Management and Vendor Management to ensure the appropriate resources are planned to execute the project (s) related to assigned program. • Responsible for managing a portfolio of complex, fast moving projects in a fast-paced cloud computing environment. • Coordinate between development teams, user acceptance testing (UAT), product, and operational teams within the department and Business Units through-out the City of Durham Government. • General management of the project direction, delivery, control and completion, while remaining aligned with strategy, commitments and goals of the project.• Regular engagement and clear communication with business units and our PMO, to ensure expectations are well managed and delivery progress is clear and well reported.• Author Business case analysis, Project Charter, Kick-off brief, funding/resource document and project schedule for each project to present to the Business Unit based on their needs/request/requirements. Show less

Raleigh-Durham, North Carolina Area

 Successfully implementing global projects for AT&T customers integrating LAN acceleration services, SMC Deployment, collocation and hosting capabilities, including CPE (routers, switches, firewalls, servers), to facilitate unified customer-focus with 3rd Party Partner Services and AT&T Global Management Services.  Site scheduling/coordination with customers for conducting Network Assessment, site reviews, hardware configuration development, and implementation/migration. Interface… Show more  Successfully implementing global projects for AT&T customers integrating LAN acceleration services, SMC Deployment, collocation and hosting capabilities, including CPE (routers, switches, firewalls, servers), to facilitate unified customer-focus with 3rd Party Partner Services and AT&T Global Management Services.  Site scheduling/coordination with customers for conducting Network Assessment, site reviews, hardware configuration development, and implementation/migration. Interface with client and Third Party Vendors to ensure proper knowledge transfer, ensure expected results are produced in a timely, cost-effective manner. Strong professional services and project management experience in Networking Technologies (Data and Voice), Security, Access, Equipment and Infrastructure; custom logistics applications, DataCenters (migrations, moves, installations, and upgrades). Software Applications development, installation, and maintenance. Hardware Systems installation, maintenance, and troubleshooting. Manage project plan, deadlines and meet regularly with client to customize the overall project plan to reduce project risks, missing milestones and deliverables.  Defined project requirements and tracked deliverables and milestones to ensure conformance to scope, schedule and budget. Point person for communication to all stakeholders. Proactively developed and implemented processes in order to minimize any potential risk or delay to project objectives.  Organize and participate in Project kickoff and training & investigator meetings. Show less

Raleigh-Durham, North Carolina Area

 Deployment Module Setup and Support: Train and support PMs on the use of PICS Deployment Module, including site setup, activity tracking setup, order imports, and report production. The PICS Deployment Module is a strong focus of the GPM Tools Team. Support tickets: handle all incoming support tickets via support system. Most tickets require one-on-one user contact and screen sharing. Additional support: handle all other PICS support. Most support requests still do not originate… Show more  Deployment Module Setup and Support: Train and support PMs on the use of PICS Deployment Module, including site setup, activity tracking setup, order imports, and report production. The PICS Deployment Module is a strong focus of the GPM Tools Team. Support tickets: handle all incoming support tickets via support system. Most tickets require one-on-one user contact and screen sharing. Additional support: handle all other PICS support. Most support requests still do not originate from ticket system and come from phone calls, emails forwarded, and Q. Training: train all new groups and/or individual users on PICS. Provide additional follow-up refreshers or multiple sessions as required. Customer Portal Setup and Support: Setup external customer accounts, setup individual projects to use Customer Portal and ensure permissions are properly configured. SharePoint site setup: build a new SharePoint site for every project, including site permissions, organizational permissions, and introduction email to requestor. SharePoint support: Provide one-on-one support to PMs in setting up SharePoint permissions, SharePoint lists, calendars, discussion groups, firewall permission issues, etc. Records retention: Remove/archive SharePoint sites that have reached three years in age since project closure. Includes notification to PM and any additional archiving required. PICS Administrator role: Adhere to data integrity standards with ability to change data that is read-only to users. Show less

Raleigh-Durham, North Carolina Area

 Team Lead for the NDOC. Handle escalations from team members as well as from customers concerning target dates, circuit issues, inside wiring, and all other issues relating to projects. Hardware Systems installation, maintenance, and troubleshooting. Manage project plan, deadlines and meet regularly with client to customize the overall project plan to reduce project risks, missing milestones and deliverables.  Defined project requirements and tracked deliverables and milestones… Show more  Team Lead for the NDOC. Handle escalations from team members as well as from customers concerning target dates, circuit issues, inside wiring, and all other issues relating to projects. Hardware Systems installation, maintenance, and troubleshooting. Manage project plan, deadlines and meet regularly with client to customize the overall project plan to reduce project risks, missing milestones and deliverables.  Defined project requirements and tracked deliverables and milestones to ensure conformance to scope, schedule and budget. Point person for communication to all stakeholders. Proactively developed and implemented processes in order to minimize any potential risk or delay to project objectives.  Organize and participate in Project kickoff and training & investigator meetings. Successfully implementing global projects for AT&T customers integrating LAN acceleration services, SMC Deployment, collocation and hosting capabilities, including CPE (routers, switches, firewalls, servers), to facilitate unified customer-focus with 3rd Party Partner Services and AT&T Global Management Services.  Site scheduling/coordination with customers for conducting Network Assessment, site reviews, hardware configuration development, and implementation/migration. Interface with client and Third Party Vendors to ensure proper knowledge transfer, ensure expected results are produced in a timely, cost-effective manner. Strong professional services and project management experience in Networking Technologies (Data and Voice), Security, Access, Equipment and Infrastructure; custom logistics applications, DataCenters (migrations, moves, installations, and upgrades). Software Applications development, installation, and maintenance. Show less