Robert Delgado Email & Phone Number

Portland, Oregon, United States

Tustin, CA

Conduct first-level triage on end user reported application issues. Analyze issues to differentiate between defects, data related, or user-generated and identify training opportunities. Conduit between business partners and the technology team.Analyze end user processes within Impact application to identify areas of opportunities to enhance procedures.

Beaverton, OR

Manage 6 to 8 members of the production support team for all loss mitigation applications to meet the needs of business partners, customers within client SLAsCoordinate User Acceptance Testing by creating test scripts, conditioning data in test environment, report UAT results and analysis, and provide signoff for production Conduct User Experience meetings.

Beaverton, OR

Interview borrowers to determine hardship, financial situation and desire to retain or liquidate distressed assets, to determine loss mitigation options afforded to home owners while meeting investor requirements Train new Loan Mitigation Officers by utilizing training materials, loss mitigation policy and procedures, and side-by-side hands-on.

Beaverton, OR

Discuss loss mitigation options with customers after assessing financial situationGather and review customers’ financial documentation to ensure complete file prior to sending referral to the underwriting teamProvide exceptional customer service and perform collection tasks, while adhering to FDCPA, FCRA, and other regulatory guidelinesRequest foreclosure.