o Reduced open claims by 40% with extraordinary leadership to organize, develop, train, and lead the Claims Program engineers for all international energy separation equipmento Improved claims closure time by 30% by overhauling process efficiency through mentoring multidiscipline team on investigations, quality assurance, and customer satisfaction with close scrutiny of regulatory, contractual, and financial obligationso Created streamlined reporting with data analysis and information… Show more o Reduced open claims by 40% with extraordinary leadership to organize, develop, train, and lead the Claims Program engineers for all international energy separation equipmento Improved claims closure time by 30% by overhauling process efficiency through mentoring multidiscipline team on investigations, quality assurance, and customer satisfaction with close scrutiny of regulatory, contractual, and financial obligationso Created streamlined reporting with data analysis and information dashboard for quality reporting and review with the divisional quality manager and CFO Show less

o Revitalized major claim response by effectively applying PMI principles and assigning cross-discipline teams for crisis management response to large warranty claims o Facilitated global stakeholder coordination of internal financial, technical, and administrative expert resources as well as external customer legal and technical representatives

o Ensured smooth workflow as Technical Sales & Service Expert with multiple concurrent roles while managing technical helpdesk for parts, processes, and optimization activities. o Maintained service business in declining market having changing demands with training to internal customers on job site, classroom, or virtual settings

Developed and expanded the Vortex global Parts and Service business line under central company organization.

Led the Drilling Technologies unit in developing and expanding the Vortex global Parts and Service business line.

M-I SWACO Drilling rig evaluation, installation design, process evaluation, global product placement, project development, project planning, training, new product development

Electricity and Natural Gas utility infrastructure inspection, auditing, and investigation. State energy policy analysis.

Developed, trained, & implemented improved audit process for accuracy and standardization, reducing site survey time over 50% as well as eliminated costly repeat surveys.

Secret security clearance, Army Commendation Medal (ARCOM), Field digital data and voice network design, programming, installation, operation, and maintenance.