Robert Macdonald Email & Phone Number

Lowell, Ma, Us

Manage day to day operations of the electrical team. Create budgets and strategize ways to help drive revenue. Coach electricians to efficiency metrics and create goals. Hires for the department.

United States

Oversees Electrical department day to day schedule.Manage the team to drive revenue.Schedule electrical return for sold work.Help budget for the department.Strategize to help progress careers for electricians.

Wakefield, Massachusetts, United States

Woburn, Massachusetts, United States

• Ensure Customer Management tool (Navisphere) is updated on time and with accurate and precise data. • Manage all air, ground, and ocean shipments including quoting, routing, tracking, communicating with distribution centers and trucking companies, coordinating pick and delivery schedules.• Communicate clearly and efficiently with customers regarding changes and updates.• Ensuring all customers' SOP's instructions are adhered and AIT KPI's and guidelines are followed and met.• Establish network within the United States with truckers and warehouse facilities to ensure best service. • Prepare and provide daily shipment information to customers using up to date data.

Waltham, Massachusetts, United States

• Oversees team members to ensure quality and proficient customer care.• Motivates team members to meet specific customer care KPIs.• Analyzes team member’s data and performance to dictate team goals.• Ensures a quality customer experience by analyzing and coaching representatives on inbound customer calls. • Collaborates with customer care management to proactively close out old cases and reflect on best practices. • Became a logbook subject expert to resolve complex logbook issues as well as collaborating with the software development team to solve problems.• Supports any customer escalations coming from the Reveal platform at Verizon Connect. • Was selected to help train a new office of representatives in Tampa Fl.