Robert Mack Email & Phone Number

South Plainfield, New Jersey, United States

Fords, Nj

Fords, New Jersey, United States

Service manager responsible for managing service techs, scheduling service calls, customer issue diagnose, updating data base, vehicle maintenance review, maintaining inventory, follow up with customers, pm upsell and scheduling, various administrative duties, training, recruiting, and hiring. Customer facing when required, generating quotes, processing daily paperwork and verifying for accuracy.

Paterson, New Jersey

In this role, I oversee information control procedures and formalize key security processes to reduce unauthorized exposure of private information per federal regulations and laws (HIPAA and GDPR). I administer all of the direct sales, marketing, business operations, and lead generation, contributing to $10M in annual revenue. Selected Accomplishments:✬ Directs four Sales Reps that increased revenue by 28% within the first year, and at least 22% year-over-year. ✬ Boosted… Show more In this role, I oversee information control procedures and formalize key security processes to reduce unauthorized exposure of private information per federal regulations and laws (HIPAA and GDPR). I administer all of the direct sales, marketing, business operations, and lead generation, contributing to $10M in annual revenue. Selected Accomplishments:✬ Directs four Sales Reps that increased revenue by 28% within the first year, and at least 22% year-over-year. ✬ Boosted productivity by 23% and profitability by 21% for both groups after integrating CRM tracking for two departments.✬ Increased consumer engagement and reinforced the company's brand to grew new business inquires by 18%. ✬ Launched a tiered pricing structure to "right-size" service offerings for new business products. Show less

Fairfield, Nj

As a Senior Regional Manager, I coordinated transportation site logistics for a $40M operation across four branches in the region. This included directing a workforce of 600+ employees, including six (6) Managers and 400+ union and non-union employees in a 24/7 environment. I organized an aged fleet of 200+ armored vehicles, as well as driver schedules and distribution initiatives. Accountable for P&L budgeting, expense management, vendor contracts/negations, fuel costs, and tollsSelected… Show more As a Senior Regional Manager, I coordinated transportation site logistics for a $40M operation across four branches in the region. This included directing a workforce of 600+ employees, including six (6) Managers and 400+ union and non-union employees in a 24/7 environment. I organized an aged fleet of 200+ armored vehicles, as well as driver schedules and distribution initiatives. Accountable for P&L budgeting, expense management, vendor contracts/negations, fuel costs, and tollsSelected accomplishments include:✬ Improved Driver and Messenger productivity averages from 3.22 stops per hour to 4.25 stops per hour. ✬ Enforced preventative maintenance servicing scheduling, contributing to a two-year track record of >10% of trucks being down at any given time. ✬ Systemized employee scheduling, which reduced costs for overtime, as well as regular hours by 12%. ✬ Reduced state-wide maintenance costs by 31% and sustained preventative maintenance (PM) rates at 100%.✬ Generated an 18% reduction in overall expenses across all branches. ✬ Sustained a 99.9% service record and decreased complaints or service level agreement (SLA) penalties. Show less

Carlstadt Nj

I supported this B2B solutions provider by partnering with Sales Teams and Warehouse staff to maximize productivity and financial performance. I headed internal construction projects, ensuring key deliverables were produced. Finally, I centralized customer contract procedures and the renewal system, allowing for more significant profits via price increases during the contract negotiation processes.Selected accomplishments include:✬ Orchestrated three (3) national projects, overseeing… Show more I supported this B2B solutions provider by partnering with Sales Teams and Warehouse staff to maximize productivity and financial performance. I headed internal construction projects, ensuring key deliverables were produced. Finally, I centralized customer contract procedures and the renewal system, allowing for more significant profits via price increases during the contract negotiation processes.Selected accomplishments include:✬ Orchestrated three (3) national projects, overseeing the project management lifecycle end-to-end.✬ Improved KPIs such as an 18% increase in profits and a 22% increase in customer satisfaction. ✬ Exceeded customer expectations, generating a 99% approval rating. ✬ Guided a $3M project, consolidating three separate warehouses into one facility. Delivered project results in less than 120 days, with no loss of inventory and 100% accountability of 80K cartons. Show less

Jersey City Nj

As Program Manager, I spearheaded daily operations for 18 districts, inclusive of 173 shredding sites, as well as the organization and service of 5K shred bins. I supervised three (3) direct reports that authored quarterly business reviews and annual updates to company management. Selected Accomplishments include:✬ Achieved maximum profits by restructuring processes that increased efficiency by 35% and cut costs by $400K.✬ Built and integrated a Global Shred Program across 12… Show more As Program Manager, I spearheaded daily operations for 18 districts, inclusive of 173 shredding sites, as well as the organization and service of 5K shred bins. I supervised three (3) direct reports that authored quarterly business reviews and annual updates to company management. Selected Accomplishments include:✬ Achieved maximum profits by restructuring processes that increased efficiency by 35% and cut costs by $400K.✬ Built and integrated a Global Shred Program across 12 countries for a Fortune 100 Financial Institution.✬ Defined key project milestones and developed solutions that generated a cost avoidance of $230K.✬ Wrote a comprehensive US-based procedural manual and implemented it on a global scale, reaching 200K customers. Show less

Freehold Nj

As Director, I orchestrated site logistics for the Document Conversion Operations team (130 employees), contributing to an annual revenue of $22M. Selected Accomplishments include:✬ Incorporated cross-training initiatives by forming a Hybrid-Team, promoting high achieving members to Team Leads.✬ Hybrid-Team expanded budget net profit margins by 30%, and scan activity from 70K to 500K documents daily.

Jersey City Nj

As the Project Management leader, I delivered impeccable leadership for special assignments that produced $10.8M in revenue, with a profit margin of 47%. Additionally, I reconciled escalated customer complaints and incorporated creative, yet diplomatic solutions. Selected accomplishments include:✬ Produced $4.8M per year, with an average gross profit margin of 32%. ✬ Trained and supervised a high performing team Special Projects team of 23 professionals.

Midtown Manhattan

As Senior Account Manager, I oversaw a high-profile portfolio of 400 accounts, encompassing clients from Fortune 500 companies, NYC law firms, national brokerage firms, public utility companies, and government agencies. Selected accomplishments include:✬ Recognized by the Iron Mountain's Chairman's Club as a Top 2% performer for four consecutive years.✬ Top 5% for Total Customer Satisfaction (TCS) among customer-facing teams for three years.

Salt Lake City Ut

✬ Directed 8 Regional Managers and in excess of 300+ employees driving operations of 93 self-storage locations ($55M/year revenue).✬ Controlled P&L, budgets, and audits while conducting contract negotiations, and supervised lien process for all delinquent units. ✬ Reduced general repair and maintenance costs by $400K through implementation and direction of a supervised preventative maintenance program using in house concerns.✬ Strengthened management of project resources and… Show more ✬ Directed 8 Regional Managers and in excess of 300+ employees driving operations of 93 self-storage locations ($55M/year revenue).✬ Controlled P&L, budgets, and audits while conducting contract negotiations, and supervised lien process for all delinquent units. ✬ Reduced general repair and maintenance costs by $400K through implementation and direction of a supervised preventative maintenance program using in house concerns.✬ Strengthened management of project resources and deliverable s for new acquisitions. ✬ Developed and automated project reporting tasks through design of an interactive spreadsheet.✬ Developed marketing plans and dramatically enhanced brand awareness through the use of internet web pages, direct mail, signage improvements, and direct contact with outside concerns. Show less

Cherry Hill Nj

✬ Piloted daily operations for 16 company owned locations (8 with self-storage), as well as 2 vehicle maintenance locations and 150+ independent U-Haul equipment dealerships. ✬ Drove quality service – monitored prompt responses to customer complaints, and ensured rental equipment was strategically placed. ✬ Inspected facilities regularly for compliance with company standards, proposed improvements, and established a preventative maintenance plan for buildings. ✬ Reviewed… Show more ✬ Piloted daily operations for 16 company owned locations (8 with self-storage), as well as 2 vehicle maintenance locations and 150+ independent U-Haul equipment dealerships. ✬ Drove quality service – monitored prompt responses to customer complaints, and ensured rental equipment was strategically placed. ✬ Inspected facilities regularly for compliance with company standards, proposed improvements, and established a preventative maintenance plan for buildings. ✬ Reviewed scheduling of vehicles and trained personnel in proper utilization/optimization of equipment increasing efficiency and area profitability by 22%.✬ Recognized nationally for increasing the number of active independent dealership by 68% in 2 years, with a revenue increase of 36% and an overall district growth of 20%.✬ Reduced customer complaint claims by 18% through proactive training of front line personnel in the proper handling of customers and strategic scheduling of equipment. Show less

Business Administration, Management And Operations, 2.6

Business Administration And Management, General

Double Major in Business Management and Administration of Justice