Robert Mack Email & Phone Number

South Plainfield, New Jersey, United States

Fords, NJ

Fords, New Jersey, United States

Service manager responsible for managing service techs, scheduling service calls, customer issue diagnose, updating data base, vehicle maintenance review, maintaining inventory, follow up with customers, pm upsell and scheduling, various administrative duties, training, recruiting, and hiring. Customer facing when required, generating quotes, processing.

Paterson, New Jersey

In this role, I oversee information control procedures and formalize key security processes to reduce unauthorized exposure of private information per federal regulations and laws (HIPAA and GDPR). I administer all of the direct sales, marketing, business operations, and lead generation, contributing to $10M in annual revenue. Selected Accomplishments:✬.

Fairfield, NJ

As a Senior Regional Manager, I coordinated transportation site logistics for a $40M operation across four branches in the region. This included directing a workforce of 600+ employees, including six (6) Managers and 400+ union and non-union employees in a 24/7 environment. I organized an aged fleet of 200+ armored vehicles, as well as driver schedules and.

Carlstadt NJ

I supported this B2B solutions provider by partnering with Sales Teams and Warehouse staff to maximize productivity and financial performance. I headed internal construction projects, ensuring key deliverables were produced. Finally, I centralized customer contract procedures and the renewal system, allowing for more significant profits via price increases.

Jersey City NJ

As Program Manager, I spearheaded daily operations for 18 districts, inclusive of 173 shredding sites, as well as the organization and service of 5K shred bins. I supervised three (3) direct reports that authored quarterly business reviews and annual updates to company management. Selected Accomplishments include:✬ Achieved maximum profits by restructuring.

Freehold NJ

As Director, I orchestrated site logistics for the Document Conversion Operations team (130 employees), contributing to an annual revenue of $22M. Selected Accomplishments include:✬ Incorporated cross-training initiatives by forming a Hybrid-Team, promoting high achieving members to Team Leads.✬ Hybrid-Team expanded budget net profit margins by 30%, and.

Jersey City NJ

As the Project Management leader, I delivered impeccable leadership for special assignments that produced $10.8M in revenue, with a profit margin of 47%. Additionally, I reconciled escalated customer complaints and incorporated creative, yet diplomatic solutions. Selected accomplishments include:✬ Produced $4.8M per year, with an average gross profit.

Midtown Manhattan

As Senior Account Manager, I oversaw a high-profile portfolio of 400 accounts, encompassing clients from Fortune 500 companies, NYC law firms, national brokerage firms, public utility companies, and government agencies. Selected accomplishments include:✬ Recognized by the Iron Mountain's Chairman's Club as a Top 2% performer for four consecutive years.✬.

Salt Lake City UT

✬ Directed 8 Regional Managers and in excess of 300+ employees driving operations of 93 self-storage locations ($55M/year revenue).✬ Controlled P&L, budgets, and audits while conducting contract negotiations, and supervised lien process for all delinquent units. ✬ Reduced general repair and maintenance costs by $400K through implementation and direction of.

Cherry Hill NJ

✬ Piloted daily operations for 16 company owned locations (8 with self-storage), as well as 2 vehicle maintenance locations and 150+ independent U-Haul equipment dealerships. ✬ Drove quality service – monitored prompt responses to customer complaints, and ensured rental equipment was strategically placed. ✬ Inspected facilities regularly for compliance.

Business Administration, Management And Operations, 2.6

Business Administration And Management, General

Double Major in Business Management and Administration of Justice