Robert Malarkey Email & Phone Number

Binghamton, New York, United States

Manages all functions of Gas Operations within the region. Provides leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities. Coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner.

Binghamton, New York, United States

Supervise employees in operation and maintenance of gas distribution and transmission systems. Oversee, plan and schedule new work, preventive and corrective maintenance, inspections and training activities. Ensures that maintenance is completed in accordance with Gas Operations and Maintenance Manual (O&M), following approved policies, procedures, safety rules and budgets. Interact with customers (internal & external) to solve problems/concerns and ensure customer satisfaction.Work closely with the Public Service Commission and local government agencies.Schedule the work of gas crews. Assess the scope of projects and assigns the appropriate crew and skills balance. Arranges for any special equipment and insures that all material needs are met.Monitor accuracy of gas records for auditing purposes and ensure compliance.Respond to gas emergencies and act as Incident Commander (IC) at emergency scenes as necessary.

Ithaca, New York Area

Supervise employees in the construction, operation and maintenance of gas distribution and transmission systems. Oversee, plan and schedule new construction work, preventive and corrective maintenance, inspections and training activities. Ensures that construction and maintenance is completed in accordance with Gas Operations and Maintenance Manual (O&M) Construction Standards, following approved policies, procedures,safety rules and budgets. Interact with customers (internal & external) to solve problems/concerns and ensure customer satisfaction.Work closely with the Public Service Commission and local government agencies.Schedule the work of gas crews. Assess the scope of projects and assigns the appropriate crew and skills balance. Arranges for any special equipment and insures that all material needs are met.Monitor accuracy of gas records for auditing purposes and ensure compliance.Respond to gas emergencies and act as Incident Commander (IC) at emergency scenes as necessary.

Binghamton, New York

Develop, implement and maintain tools, technologies and processes to support proactive process improvement activities in Gas Operations aimed at eliminating PSC Audit Violations, eliminating paper inspection and maintenance records and improving day to day efficiencies. Included in this is the inventory and control of business area IT equipment and specialized applications.Participate in the development, tracking and reporting of critical operational, productivity & efficiency metrics for processes and tools implemented to confirm achievement of anticipated outcomes and ensure sustainability and compliance with business area, company and regulatory policies and procedures.Participate as required on major initiatives and Process Improvement efforts.

Binghamton, Ny

• Oversee a team consisting of 14 credit & collections representatives and 4 credit & collections analysts.• Work closely with our revenue recovery manager to enhance and implement collection processes.• Managing credit work and making sure tasks are completed in a timely manner. • Manage tasks and work for our cashiering department.• Review and sign off on incoming payment check lots into the millions of dollars.• Distribute phone availability and phone call handling statistics to representatives.• Tracking of employee timesheets and time-off requests/schedule adherence.• Work with third party final bill credit vendors to ensure customer write-off amounts are being collected.

Binghamton, Ny

Responsible for the analysis and reporting of credit and collection data. Coordinate and improve collection activities within the department and with outside agencies to ensure prompt, courteous and proper collection in adherence with regulatory guidelines and state law. Utilize final bill analyses to issue credit letters, facilitate payment arrangements, identify transferable balances, refer applicable accounts to collection agencies, and develop monthly reports for upper management.• Develop customized credit and collection analyses for management use in support of corporate goals. • Provide budget support to management including variance analysis and report preparation. • Process overdue accounts for non-payment. Coordinate proactive customer calling campaigns and field collection efforts for residential and non-residential customers with arrears. • Integral member of CEO Sub Certification Project mandated by New York State.• Project is to verify NYSEG and RG&E compliance with all state rules, regulations, laws and tariffs. • Provide Supervisor assistance to the Customer Relations Center and Customer Appeals Department with escalated calls and customer issues.• Work closely with our internal/external auditing departments on multiple reports.• Support storm restoration efforts by working at remote location distribution centers.• Valued member of Business Transformation Team: Wave 6 - Collection Efficiencies• Focus: Decrease company field expenses. • Valued member of our On-Bill Finance (OBF)Team working closely with NYSERDA.

Binghamton, Ny

• Completed Progression training to become a fully-qualified Customer Service Representative.• Upgraded to a Supervisor on an as-needed basis to assist with coverage of escalated issues.• Appointed to the Senior Representatives team to assist co-workers with customer account questions and escalated issues and situations.• Communicated with customers regarding all aspects of residential and commercial electric and/or gas service.• Determined deposit amount required and applicable billing rate.• Developed expertise by working with SAP system in all customer service related areas. • Responded to customer inquiries regarding service, billing, and energy supply companies. Explained company rates, regulations and policies. Researched past-due accounts and other customer account issues.• Created payment agreements, explained company programs and refered customers to community agencies as needed.• Supported outages by responding to callouts and working at the Energy Control Center as needed.

Billerica, Ma

• Multi-million dollar sport technology company.• Served as a company liaison to over 350 clients including NFL, NBA and NCAA programs.• Transferred best practices and software knowledge to customers.• Facilitated potential customer sales on-site and via phone.• Reported functional gaps in software and processes during deployment.• Solved deployment issues in high pressure circumstances.• Provided promotional and pre-sales support for all conventions and trade shows. • Conducted presentations and trainings to existing and potential customers on a regular basis.• Team lead in implementing digital video networks at professional and collegiate sports teams facilities which included data entry and streaming video for analysis. • Provided professional 24/7/365 technical support to professional and collegiate athletic teams’ computer networks both on-site and remotely.• Personally requested by clients to complete the setup and support the maintenance of the entire portable coach’s video network during temporary road trips.• Coordinated/performed various computer hardware/software installations at customer facilities.